Octopus Energy USReviews of octopusenergy.com

Very friendly and helpful. Solved my problem right away.

Great company explanation helpful staff specialy John

Today was amazing. Because when I talk with representative his name is Brian.He is very polite and knowledgeable. Whatever I have a question he have a answer. I do really appreciate it what he done for me. Thank you Brian and God bless you. Keep up your good work. Thanks. This is Michael

Clarissa was instrumental in helping me connect my EV back to the Octopus app then went the extra mile by ensuring fair pricing for the time my vehicle was unable to charge through the Octopus app. Big thanks Clarissa!

I wanted to confirm that my thermostat was registered and that my rate would be the intelligent octopus rate. It was taken care in less than 5 minutes.

I haven’t had a bad experience with Octopus since I started using them. Every phone call, email, and chat has been very positive. I am writing this review because my home burned down, and Octopus has been nothing but kind and helpful. They weren’t worried at all about the loss of revenue, and wanted to make sure I was okay and safe. I am so grateful. Lizzeth communicated with me through email after my call to make sure that I was okay, and that they had sent me an incredibly generous gift card to pay for groceries. I am beyond grateful. They have a loyal customer in me for when I do have a home again.

Compliments are in order for one of your representatives. Brian A. is such an asset to the Octopus customer service team. He answered all of my questions in such a professional, patient, and positive manner. A++ and I feel he should be recognized for his wonderful telephone presence and expertise.

My IHD for my smart meter stopped working in October, I called the company to report it was told by someone not to worry that they could see how much energy I was using, which to me defeated the purpose of having a monitor to keep track of my spending, as me and my husband are living on pensions only, so we need to know daily when we can put heating on and when we need to turn it off why we greed to a smart meter in the first place. This went on for weeks them telling me it would be sorted in a couple of days or they would put in for an engineer to come out to me I was communicating with them on near enough a daily basis, I have copies,of emails I sent, times of every phone call I made names of everyone I spoke to,I had to repeat to each and everyone of them why I was calling and what I was looking for them to do which was to either fix my IHD monitor or replace it with one that worked, they must have been reading off a script as all gave the same answer "well put in for an engineer to come out to fix it " this went on for 5 months, I asked after 5 calls, to speak to a manager to be told, I couldn't as he would just tell me the same as them, finally after one last phone call I managed to get someone to actually get an engineer out to me on the 13th of February, he was in my house well over an hour and a half said "you need a new IHD" and went to his van several times, finally replaced my old one told us it would take 24hrs to kick in which concerned me a bit, as when my original one was installed it worked right away, we waited 24hrs still didn't work then we give it another 24hrs, still nothing so on the 15th of February, I called Octopus, to go through the entire proccess of what I've been trying to them to do (again). The agent then advised me that in normally takes 14days to kick in,to call back on the 29th and he'd put in for an engineer to look at it, I haven't called as of yet, I'm going to take it to a higher authority as me and my husband are in our 70s we could do without the stress of all this plus the worry of our next bill as our last one was well over £200 which like everyone else we can not afford, (so all I can say to anyone thinking of get a smart meter or changing to Octopus,who I originally signed up for with 'M&S Energy' who use Octopus,DON'T DO IT.