Octopus Energy USReviews of octopusenergy.com

I enjoyed having the daily updates on how much power I use , the $40 discount every month really kept the cost down. I would recommend their service to anyone looking for low rates.

She was very helpful and friendly on the phone!

I can’t say enough good things about Melissa at Octopus Energy! She has been an absolute lifesaver, helping me navigate multiple issues with patience, professionalism, and a truly impressive depth of knowledge. Every time I’ve reached out, she’s gone above and beyond to make sure everything was handled quickly and thoroughly. It’s rare to come across someone so dedicated and genuinely caring—Melissa made a potentially stressful experience smooth and even pleasant. She is the reason why I will continue to use Octopus Energy. They are incredibly lucky to have her, and I’m so grateful for all her support. Five stars all the way!

Do not trust this electric company. Even after fulfilling my contract and switching providers, they inflated my final bill with bogus charges. They claimed I owed money when I didn't. Normally, I wouldn't pay for something unfair, but I’d rather warn others instead. Stay away from this company to avoid hidden fees and dishonest billing practices.

You did an outstanding job.

Clarissa made my day. She assisted me in my transfer of service from my other provider to Octopus. She answered my questions and took care of the details involved in the transfer. I look forward to my future service from Octopus.

Lizzeth was wonderful to work with. She was patient, kind, ready to help, & followed through on my requests for 2 different accounts. I received a follow up email with details of her work on my accounts. She gave EXCEPTIONAL customer service!! 5 stars wasn't enough! LIZZETH was EXCEPTIONAL!! She needs a promotion or a raise! If only you could get the customer experience I received from her elsewhere in the world these days. Thank you, Lizzeth! I APPRECIATE YOU :o) Bernadette Drumma Accounts Payable Tigris Real Estate

Due to a calamity of errors on Octopus use of AI - I am sitting with no power. I had made several inquiries as to why I was not getting a bill - come to find out after my power was disconnected today due to someone (not known to me) transferred service to my address. I had been making payments - semi monthly because I was not getting a bill but using services. I called customer service and spoke to Lisa (excuse the spelling) she understood my predicament and actually brought me to tears of gratitude. She showed heart felt empathy and made it all right. It is great to know that there are people like her that in a job were you are verbally abused by irritate customers on a daily basis - when she can actually push all that aside and be that person that can shine in someone’s else calamity and mayhem - she is one of those people that is truly a gift to the broken world Thank you