oakstreethealth.comReviews of oakstreethealth.com

I liked the concept of Oakstreet Health. Now I wish I NEVER came. First, they changed the patient transportation. They no longer pick up patients who live over 10 miles from the office. I live 12.8 miles, this means I have to take an Uber and as a 100% disabled veteran with multiple illnesses, this is very expensive. I paid $28.00 one way to meet with Dr. Mucha. I had called the office and informed them I was in an Uber on my way. They told me I could still come and be seen. I arrived 5 minutes later. Dr. Mucha refused to see me, in spite of them telling her I had taken an Uber. I have been diagnosed with several chronic painful conditions and I’m not being treated for any of them. I was referred to 4 pain doctors, non would take me as a patient. Two of the doctors said they did not know why Oakstreet referred me. I have yet to be referred to any new pain managemen physicians. I have nerve pain in my left leg, 3 Degenerative discs in my back, Sciatica, Lupus and Sjogrens, Myalgia Encephalitis and Fibromyalgia. I was assigned a new physician, named Meredith Mucha. It's been 8 months and I still have not been able to meet her. Dr. Mucha, yet she is supposed to be my primary? Every month I have to call for days just to get a refill of 28 pain pills. That’s one (1) pill per day! I was lied to by her nurse Natasha who told me it was the CDC guidelines. I informed her that I have a Masters degree and the actual page that states “the physician has the ability to adjust the patient medication according to their condition “. I’m always told if my pain becomes too much, then I should go to the ER. In the month of July, I had to go 3 times! This is unacceptable! My advice to future or potential people, RUN AWAY! If I knew I'd be treated this bad, I could have stayed with the VA!

This company talk the talk but do not walk the walk. It has beeen brought to my attention that he nurse practitationer has written false information in my medical recorders, that was not decussed with me and Oak Street Health is giving me the run around about getting it corrected. I have been dealing with since july and situation has not beed resolved yet It is very important that your medical records is truthful, because false or inaccurate information can be detrimetal to your health.Oak Street Health dose not take information in your health records seriously

Terrible communication, mass confusion to return a simple phone call. Consistently provided the central call center phone number as a central point of contact. Call center is totally lost; can’t identify the correct clinic for your appointment, nor the physician. Well I decided to go elsewhere. Good Luck!! Not Mad just disappointed after a six week wait.

If I could give it no stars, I Would Branch Ave., Providence, RI. Dr. Ritter horrible talks about himself and only himself. I never went back after my first visit.

I have a stronger disappointment than other reviews. I am almost 70, and have great medical needs but was told at my last appointment I am only am only allowed an appointment ever 3 months and the intake was not at all as advertised. DO NOT FALL FOR THE ADVERTIZEMENT. my qualification is as a Imaging / Bio-med engineer since 1979. The fact I am almost 70 is because my hard push on Doctors and not because they want to do the work needed. As of this last visit now they want to send me to a shrink. This has happen before when complaints are made and the Doctor wont do the work necessary. The "it's all in your head" approach can be fatal and the med's are the reason you will end up with Cholesterol (look it up) and blood pressure problems. Also the "psych Doc' is is effectively 'the brush' Oak Street Health is NOT a fix for BAD medical care

I chose Oak Street when I lived in University City. They provided transportation and it was convenient since I use a walker for radiculopathy. I moved to 15th & Spruce in Sept 2025. Four appointments were made over the course of about 4 months and no one showed up to pick me up each time. Thats the first complaint. At my initial evaluation with Marketra Reese, she was pleasant and I liked her. I told her about a serious problem with cellulitis in both legs for which I needed 30 day hospitalization in 2021. She did not look at my legs and was only concerned with my blood pressure. In August 2026 I changed primaries and my new MD sent me to UPenn Wound Care as I had a flare up of cellulitis. The doctor there did a culture which showed cellulitis MRSA. He prescribed topical ointment fir the skin rash. I went back to Oak Street (insurance problem) and saw Markeetra. She agreed that I should have been given an oral antibiotic and prescribed doxycycline 100 mg which is for topical skin ailments and did nothing. I have called the clinic at least 5 times to try to get a call back from anyone who will speak to me about an antibiotic for MRSA which is a highly infectious bacteria that, if left untreated, leads to sepsis abd even death. It is immune to most antibiotics and there are only a few that work. NO ONE HAS RETIRNED MY CALLS! Meanwhile, I am in constant pain, can barely walk and the redness in my legs is spreading. Personally, I don't believe the nursing staff has any clue about what MRSA is or how to treat it, which should be urgent and immediate. I don't think UPenn Wound Care had any clue either. I don't understand how medical providers cannot know how to treat more serious maladies or ignore patients' concerns and requests especially concerning something so life-threatening. And, no, I will not go to a hospital! Thats where I got the MRSA bacteria in the first place! I knew the antibiotics I needed, but no one listened to me. I am totally disgusted with the response of the clinical care team I have received and their ignorance of something so urgent.

I have had two experiences contacting them when I needed a prescription right away. Once when I needed a medication, once when I needed a CPAP machine. Both times they didn't repond after numerous calls over a 2 week period.

If I could give it less I would. I called the Berwyn, IL location with a concern about my mom. They scheduled an appointment with her and when she got there, they told her that they had called and cancelled. Which is not true, my mom, sister or I never received a call. They rescheduled for the following week only for her to have a video appointment. Why? What evaluation is that? I needed someone to look and evaluate her. How can they evaluate thru video and why did she have to go in for that. Then they told her I had called when I told them not to. I just wanted her to be evaluated in case I was seeing things wrong. Now my mom is mad at me and doesn’t want to talk to me. I don’t think this clinic knows how to do things right. I am very disappointed.