OakjuriReviews of oakjuri.com

Response from OakjuriJun 29, 2026

Hi Sarah, We're sorry to hear that your experience did not meet your expectations. Regarding the watch, we'd like to clarify that it is a mechanical watch, which requires regular winding to keep the movement running—just like the authentic version. If the watch is not wound, it will naturally stop after the power reserve is depleted. Regarding the cracked crystal, if the damage was not caused by accidental or improper use, please don't worry. We stand behind our warranty and will arrange a free replacement for accessories with confirmed non-user-caused defects. We're also sorry if you felt your emails went unanswered. Every inquiry is handled personally by a real member of our support team, and we typically reply within 24 hours. We've been in contact regarding your case, so we kindly ask that you also check your Spam or Junk folder, as our replies may occasionally be filtered there. Your satisfaction is important to us, and we're committed to resolving this matter as quickly as possible. Kind regards, OAKJURI Team

Response from OakjuriJun 29, 2026

Hi Tracey, We're sorry to hear that your experience did not meet your expectations. Regarding the watch issues you described, including the clasp and the winding crown, we take product quality very seriously. If our quality control team confirms that the watches have a manufacturing defect or a non-user-caused functional issue, we will gladly arrange a free replacement under our warranty policy. We're also sorry if you felt your inquiries were not answered in a timely manner. Every customer message is handled personally by a member of our support team, and we normally respond within 24 hours. If you haven't received our replies, we kindly ask that you check your Spam or Junk folder, as our emails may occasionally be filtered there. Our goal is always to resolve genuine product issues fairly, and we remain committed to providing after-sales support. Please contact us again at [email protected], and we'll prioritize your case. Thank you for your feedback. Kind regards, OAKJURI Team

Response from OakjuriJun 29, 2026

Hi Irene, We're sorry to hear that your ring did not meet your expectations. Our jewelry is made with tarnish-resistant materials and undergoes quality inspections before shipment. While this is uncommon, if a product develops a quality issue under normal use, we take it seriously. If the tarnishing was caused by a manufacturing defect rather than external factors, we will gladly arrange appropriate after-sales support in accordance with our warranty policy. We're sorry that the solution offered did not meet your expectations. Our goal is always to provide a fair resolution, and we appreciate your feedback as it helps us continue improving our products and customer service. Kind regards, OAKJURI Team