OakjuriReviews of oakjuri.com

Response from OakjuriOct 22, 2026

Thank you for your honest feedback and for your kind words about our customer service. We’re glad you had a positive experience with our team, but we’re sorry that the quality of the jewellery did not meet your expectations. We understand that the look and feel of a piece are just as important as its design. Your feedback is valuable to us, and we’ll share your concerns with our product team as we continue working to improve our products. We truly appreciate you giving OAKJURI a try and are sorry that the jewellery fell short of what you expected. Kind regards, OAKJURI Team

Response from OakjuriAug 20, 2026

Thank you for sharing this feedback with us. A bracelet should be comfortable to wear, and we’re sorry to hear that the screw is protruding and causing discomfort to your wrist. The screw should sit securely in place when properly tightened, so what you described is not the experience we expect from our products. We’d like to look into whether this is an individual product issue or something that needs further attention from our product team. If possible, please share your order number and a clear photo of the bracelet showing the screw. We’ll review the issue and determine the most appropriate way to assist you. We also appreciate your honest feedback about the design and will take it into consideration for future improvements. Kind regards, OAKJURI Team