OakjuriReviews of oakjuri.com

Response from OakjuriJul 23, 2026

Hi MS, We’re sorry for the frustration and misunderstanding this experience has caused. After reviewing the watch, we did not identify a confirmed manufacturing defect. The item you purchased is a mechanical watch, which requires regular winding to maintain its power reserve and continue running. This is why our support team initially recommended following the winding and time-setting steps in our tutorial. However, because the watch was difficult for you to operate and did not meet your expectations, we made a special exception and arranged a one-time free replacement in another style for you. There was no intention to mislead you, and we strongly disagree that any fraudulent activity occurred. Our customer service team has remained in contact regarding the replacement. If you have not seen our latest messages or shipping updates, please check your spam or junk folder, as our emails may occasionally be filtered there. We sincerely apologize that the communication and replacement process did not feel clear or timely enough, and we remain committed to completing the agreed solution. Kind regards, OAKJURI Customer Care Team

Response from OakjuriJul 23, 2026

Thank you so much for sharing your experience! We’re delighted to hear that you’re happy with both of your orders. We’re also glad our customer service team could quickly resolve the issue with the damaged item and make the process easy for you. We truly appreciate your trust and look forward to welcoming you back again soon! ✨ OAKJURI Team

Response from OakjuriJul 23, 2026

Thank you so much! We’re glad our team could provide quick responses and clear answers. Your feedback means a lot to us! 👍✨ OAKJURI Team