Tracey B.
OakJuri is a scam
I have been told twice that I will only receive a refund for two defective watches if I remove my Trustpilot reviews. I graciously replied twice and said once I was provided with some proof the refund was being processed I would delete the two posts. Seems that the offer of a refund was only an attempt to get me to take down the two previous posts because we are back to the customer service department not replying to emails and not providing any proof that a refund is being processed. The quality of the watches is not only completely defective but the customer services is appalling. I have been patient and cooperative and way too trusting that any appropriate customer service and action would be taken. They take the money but do nothing when their product is defective and a refund is requested. Do not buy any watches from this company.
Response from OakjuriJul 23, 2026
Hi Tracey, We’re sorry for the frustration and misunderstanding this situation has caused. We would like to clarify that the refund for the two watches was already completed through PayPal in early July. Please check your PayPal transaction history and the original payment account for the refund record. Regarding the watches, our review did not identify a confirmed manufacturing defect. The watches purchased are "mechanical watches", which require regular winding to maintain power and continue running. This is why our support team initially recommended following the winding and time-setting instructions in our tutorial. However, because the watches were difficult for you to operate and the experience did not meet your expectations, we made an exception and issued the refund. The refund was not conditional upon removing your Trustpilot reviews, and there was no intention to mislead or defraud you. Our customer service team has remained in contact regarding this case. If you have not seen our messages or the refund confirmation, please check your spam or junk folder, as our emails may have been filtered there. We sincerely apologize that the process was not communicated clearly enough and that it caused you to lose confidence in our service. Kind regards, OAKJURI Customer Care Team