NutreecosmeticsReviews of nutreecosmetics.com

Response from NutreecosmeticsSep 15, 2025

Hello dear , We’re truly sorry to hear that your experience didn’t meet your expectations. At Nutree Cosmetics, your satisfaction is one of our core values. We believe that every customer deserves high-quality service and results they can feel confident about — and we’re committed to making that happen. Please accept our sincerest apologies for any inconvenience caused. I would personally like to assist in resolving this matter to your full satisfaction. Would you be open to receiving an alternative product of your choice along with a refund or store credit for the current item? We want to ensure you end up with something you love — and regain your trust in the process. Dear customer, I'm glad to offer you an additional discount OFF-CODE, Please, use it for any of your future orders! CSFIX - 30% OFF Warm regards, Customer Support Team Nutree Cosmetics

Response from NutreecosmeticsSep 15, 2025

Thank you for taking the time to share your experience. We're thrilled that Nutree has delivered the shine, moisture, and quality you were looking for. Your satisfaction is not just our goal — it's our standard. We’ll continue working hard to create products you can rely on. Please don’t hesitate to contact us with any suggestions, questions, or concerns. We're always here to support you. Warm regards, Nutree Support Team Glowing feedback like yours reminds us why we do what we do. We're so happy that Nutree products have helped bring out your hair’s true beauty and strength. Healthy, hydrated hair is powerful — and so are you. Thank you for letting us be a part of your self-care story. Here's to more confidence, more shine, and more YOU. With gratitude, Team Nutree

Response from NutreecosmeticsSep 15, 2025

Dear Kg, We’re sorry your experience wasn’t what you expected—it’s never easy to feel like something you purchased didn’t bring the results you hoped for. Hair care is deeply individual, and curls, waves, and textures all respond in different ways. We hear your concern about dryness and hair shedding, and we know how alarming that can feel. Your note about the fragrance and shipping fees is also valid—these are the kinds of details that affect overall satisfaction, and your perspective matters to us. While we can’t undo the disappointment, we want to acknowledge the time you took to share this with us. Every review, even critical ones, helps us learn what customers truly value and where we can improve. We understand your frustration about cost versus results, and we’ll continue striving to make sure every part of the experience—from performance to pricing to shipping—feels fair. As a token of appreciation, we’d like to offer you 20% off your next purchase with code CSOURAPOLOGISE5. If you choose to give us another try, we hope your next experience is far more positive. We know how disappointing it can be when a product doesn’t meet expectations, and we want to thank you for sharing such honest details. Our goal is always to create products that support healthy, happy hair, but we also know that no single formula will work for everyone. With curls, waves, and coils, small differences in texture can make a big impact on results, so your feedback on dryness and hair shedding is very valuable to us.

Response from NutreecosmeticsSep 15, 2025

Thank you for the kind words — we're over the moon that Nutree has made such a difference for your hair! If you ever want to explore more, we’d love to guide you through our collections — whether it’s deep repair, daily care, or frizz control. Your hair deserves the best, and we’re always here to help you find it. Don’t hesitate to reach out — your next favorite might just be one message away. With care, Nutree Cosmetics

Response from NutreecosmeticsAug 11, 2025

Thank you for the kind words — we're over the moon that Nutree has made such a difference for your hair! If you ever want to explore more, we’d love to guide you through our collections — whether it’s deep repair, daily care, or frizz control. Your hair deserves the best, and we’re always here to help you find it. Don’t hesitate to reach out — your next favorite might just be one message away. With care, Nutree Cosmetics

Response from NutreecosmeticsJul 17, 2025

Dear Customer, Your words truly warmed our hearts. It means everything to us that Nutree has brought shine, softness, and joy to your hair care routine. We're not just here to sell a product — we're here to support your confidence and celebrate your natural beauty. Thank you for making us a part of your self-care ritual. If there’s anything you ever need — from product tips to new recommendations — we’re just a message away. With deep appreciation, Nutree Team

Response from NutreecosmeticsJul 14, 2025

Dear Michele, Thank you again for your patience and communication throughout this process. I truly understand your frustration, and I want to make sure everything is resolved clearly and respectfully. After reviewing your case, here’s a quick summary of what’s been done: The replacement kit we sent from our store included gloves, though none of our kits include a brush. We're sorry this wasn’t clearly communicated earlier. To avoid further inconvenience, we’ve gone ahead and issued a full refund for your original Amazon order. You’re welcome to repurchase the product at your convenience, either from Amazon or directly from our website. To thank you for your understanding and continued interest, we’d like to offer you a 25% discount code for your next purchase on our website: CSOURAPOLOGISE5 – valid for any product, including the kits If you’d like help selecting a product that’s a better fit for your hair type, just let us know — we’ll be happy to guide you. We truly appreciate your patience and hope to provide a much smoother experience moving forward. CS Support

Response from NutreecosmeticsJul 7, 2025

Hi dear Andy, Your order was already confirmed and forwarded to our delivery warehouse. The delay in processing was due to an extended national holiday period, which affected shipping schedules across all carriers. We did inform you as soon as we received the update from our warehouse, and we truly apologize if the timing caused any confusion or inconvenience. The product was still available on the website at the time of your order, but it sold out quickly during that time — and we completely understand how frustrating that can be. We’ll send you the tracking link as soon as your parcel ships. Thank you for your patience — we’re doing everything we can to get it out to you promptly. Warm regards, Customer Care Team