NutreecosmeticsReviews of nutreecosmetics.com

Response from NutreecosmeticsOct 16, 2026

Dear Customer, We have carefully reviewed our records and found no evidence that you have ever placed an existing order. Our Customer Service team has also been unable to verify any previous interaction or transaction associated with your details. We take customer feedback seriously, but reviews should reflect genuine experiences with our business. We therefore ask that you provide a valid order number or proof of purchase to substantiate your claims. If you cannot verify a genuine customer experience, we respectfully request that you remove this misleading review. Best regards, Customer Service Team

Response from NutreecosmeticsJul 23, 2026

Dear Liska, We are very sorry that your parcel was marked as delivered but could not be located. We completely understand how frustrating and disappointing this experience has been. After receiving confirmation from Evri that the parcel remains unaccounted for, we arranged a replacement shipment for you. International orders are shipped through DHL eCommerce, while the final-mile courier is assigned automatically by the delivery network in the destination country. Unfortunately, we are unable to manually select or exclude a specific local carrier. We sincerely apologize for the inconvenience and are committed to making sure your replacement order reaches you successfully. Kind regards, Nutree Support

Response from NutreecosmeticsMay 19, 2026

Dear Rasha, Thank you for contacting us. After reviewing the tracking details for order #NUT16975, we can confirm that your order was placed on May 7 and shipped on May 8. The carrier attempted to continue the delivery process, but on May 12 the shipment was marked as having an incorrect or insufficient address and was held for instructions. The latest tracking update shows that the package has now been processed as Return to Sender. Please understand that Nutree Cosmetics shipped the order correctly and on time to the address provided at checkout. It is the customer’s responsibility to enter a complete, accurate, and secure shipping address where the carrier can successfully deliver the package. Because the delivery issue was caused by an incorrect or insufficient address, this situation is not due to an error by Nutree Cosmetics. Once the package is returned to us, we can review the next steps. If reshipment is possible, a new shipping fee may be required, and we will need a complete and secure delivery address before sending it again. For delivery-related questions, you may also contact GOFO directly using the carrier information provided in the tracking update: +1 949 688-6032 or [email protected]. Best regards, Nutree Cosmetics

Response from NutreecosmeticsApr 16, 2026

Hi! Thank you for your order We see you purchased the smallest size — a great choice to start with. If you plan to continue using the product, you can save up to **35%** by switching to a subscription option. As a thank-you, you can also use code **CSHELP** for **25% OFF** your next purchase. Please let us know if you’d like assistance setting up your subscription or choosing the best option for your hair — we’ll be happy to help. Best regards, Nutree Team

Response from NutreecosmeticsApr 7, 2026

Dear T, Thank you for your order and for reaching out. We’ve reviewed your purchase, and we’d like to clarify that the second item was added as an additional courtesy gift. Your original order amount did not meet the required threshold for that specific free gift under our promotion policy. To receive free gifts, please make sure your order meets the following minimum amounts: Spend $49 — Bondox digital book Spend $75 — Brazilian Bondox Expert 15 g sample / 1 pc Spend $110 — Brazilian Bondox Expert tube / 1 pc Spend $125 — Nutree Bondox shot Spend $199 — Brazilian Bondox Expert 250 ml You can always check these limits to ensure eligibility for each gift tier. Of course, we were still happy to include a little extra for you this time. If you have any questions or need help selecting products to reach a specific gift level, feel free to let us know — we’re here to help.

Response from NutreecosmeticsJan 14, 2026

Hello dear Kris, Apologies for reaching out again, and thank you for your patience. After a thorough internal review, our team has taken the following steps to resolve the situation: your free return label was issued immediately. We sincerely apologize once more for the delay and any miscommunication you may have experienced. We fully understand how frustrating this may have been, and we acknowledge that the resolution process may not have met your expectations — for that, we are truly sorry. At Nutree Cosmetics, we deeply value our customers and long-term partnerships. Your satisfaction means everything to us, and we are committed to earning back your trust. We genuinely hope you’ll continue to enjoy our products and give us the chance to serve you better in the future. Your feedback helps us grow, and we’re always here to support you.

Response from NutreecosmeticsOct 17, 2025

Dear customer, according to our recent tracking updates, your order with Tracking Number: LX656036152US was delivered in CANADA at 11:00 am on October 15, 2025. Dear customer, we’re happy to offer you an exclusive discount for your future orders - use code CSHI to get $10 OFF any purchase. Enjoy your shopping and thank you for choosing us!

Response from NutreecosmeticsSep 15, 2025

Hello dear , We’re truly sorry to hear that your experience didn’t meet your expectations. At Nutree Cosmetics, your satisfaction is one of our core values. We believe that every customer deserves high-quality service and results they can feel confident about — and we’re committed to making that happen. Please accept our sincerest apologies for any inconvenience caused. I would personally like to assist in resolving this matter to your full satisfaction. Would you be open to receiving an alternative product of your choice along with a refund or store credit for the current item? We want to ensure you end up with something you love — and regain your trust in the process. Dear customer, I'm glad to offer you an additional discount OFF-CODE, Please, use it for any of your future orders! CSFIX - 30% OFF Warm regards, Customer Support Team Nutree Cosmetics