NurxReviews of nurx.com

Kept charging and no meds

If I could give 0 stars I would. I filled out a request for mental health medication and was told it would be a couple days for it to be completed. However, I didn’t hear from anyone until 3 days and then it was account services having an issue with my insurance. After 4 days I heard from another person asking more questions. I answered those and then 4 days later they had more questions. I never got any clinical guidance even after they charged $60. They would not issue a refund. They also are refusing to remove my credit card information from my profile despite 5 requests from me. After reading other reviews I’m very worried that they will still charge me. Do not ever put any information into this website. It is a scam and preys on people. They hope that you will not be able to wait to get your medication and take forever to complete the process so that they can take your initial fee.

If you want your rx in a timely manner and your email answered then don't use this company. Finished my last Vail on 1/29/25 and my next vial is 2 weeks late. But the payment has been taken right on time! Would not recommend. There are too many others out there.

I have been using Nurx for years and their customer service has tanked recently. I don't have much of a choice about using them due to exposure to airborne pathogens, condescending staff and having unwanted services pushed by places like Planned Parenthood, and at the very least with Nurx, when there are no issues, it's very smooth sailing. I have been bouncing back and forth between Medicaid and marketplace insurance the last few years and it is always a major ordeal trying to get my prescription refills during this time. You have to be sure to select certain settings to have your insurance billed and they are very pushy about automatic refills. If you are on Medicaid, you will likely be paying out of pocket regardless; Medicaid in my state does not work with Nurx. My two most recent refills have been a nightmare; response times have been very slow, and customer service has not been helpful or proactive about explaining the issues they are having with refills/insurance. My messages trying to get an already overdue refill were ignored for over a week, and I have now gone without for 13 days and counting. Normally I have a relaxed approach to customer service, but this medication is very important to my quality of life and Nurx's slow and dismissive responses have been a nerve-wracking test of my patience. The messages they send through the platform are repetitive, make me feel stupid and sometimes do not even reflect what I said in my messages. You often have to trawl various tabs and hit some toggle that is not intuitive at all. If you call their agents, they are very nice, straightforward and helpful, but you have to do a bit of digging to find the customer service phone number. Nurx is a mixed bag with a lot more bad than good lately.

I put my insurance card into nurx through my cell phone. I wasn't prompted and I had no idea that I had to hit a button in order for the customer service rep filling my prescription to use my insurance card. Apparently they do not look at the insurance card area, I had to press some kind of button. To this day I still have no idea where it is. Therefore, I had to pay full price for the prescription. I had to go through my insurance card print out all the information to prove that I had the prescription filled and that I paid full price. What a hassle! From an Android phone it is not easily determined that I needed to do anything but upload my insurance card. I would never use this service again! There are too many competitors out there! I spoke to a supervisor and he said he could see the button. He was on an iphone. This is a ridiculous way to run a business. When all you have to do is take a quick look to see if there's insurance card uploaded.

While Nurx might seem like a good option for birth control, if you value your health, I would highly advise to skip Nurx and go to an actual OBGYN. I don’t have insurance at the moment which is why I have been relying on Nurx for birth control. I have had nothing but horrible issues with this company. None of the pills are agreeing with me. My periods have been awful and they keep insisting on me staying on the pills for more than 3 months because “it can take your body a while to adjust.” I know my body and that if, in 3 months a medication isn’t working for me, it’s not going to work. The pill they have me on now is Estarylla. I have been bleeding for 6 months straight. I asked to change pills after 3 months, but the physician that was working with me asked to give it another 3 months. I agreed even though I was hesitant. I’m now 6 months in and my mood swings are absolutely unbearable. My anxiety is through the roof, I feel depressed all the time, my anger in uncontrollable, and I have been dealing with suicidal thoughts more than usual. This paired with the uncontrollable night sweats has been an absolute nightmare. I emailed them and told them these side effects and, 3 days later, have yet to get a response from them. This is another money making scheme where all they care about is making a quick buck. They’re messing with women’s hormones yet they don’t want to deal with the side effects that women are experiencing from these pills. It’s scary that they also offer medication for mental health. With their lack of response, I would highly suggest going elsewhere. I officially give up on Nurx. I’m going off the pill and can’t wait to be back to my normal self. Please save yourself the hassle and go somewhere that actually prioritizes your health over money.

TLDR: Nurx takes a month to get your results. I’m still in the process of getting STI test results. My spouse and I regularly test for STI due to our lifestyle and normally we use Everlywell which has great customer support and turnaround times. We thought we’d give Nurx a try but this is going to be the first and last time we do that. It takes them several days to review your request for a test before they even ship it, which then takes almost a week to get to you (and we do not live in an obscure location). They must use the most budget shipping rate available. I took samples and put the test back in the mail immediately and it took a whole week before they even received it. I then received an email that it takes 5-8 business days to process the tests and another 1-2 for a provider to review your results and give them to you. All said and done, you’re talking like a month-long process. This is not a great way to run this sort of thing. Everlywell can have the test delivered to us in 3 days, and it takes 3 days to get back and within 2 business days we have results posted in the app. That’s a week.

I use Nurx to get my birth control. I’ve been using their services for more than a year. It’s easy to use, convenient as they deliver to your address for free. They send refills automatically before you run out. The only problem is that my insurance doesn’t want to cover my pills because Nurx as a company charges the insurance instead of having the pharmacy do it. So I pay $45 every 3 months just because of some stupid logistics