NurxReviews of nurx.com

This company has turned into a site just here to scam patients in need. I was firstly over charged by $360 with two charges unrelated to the actual service or medication I was being provided. Not one representative online could explain why this has happened or even answer the question as to if and when those charges will be refunded. They approved my orders, made a shipment and then canceled that shipment. This was not fixed until I reached out 4 days later asking for an update on the shipment. Their response was that my order had just now shipped. I asked for any confirmation on when it would arrive and they've ignored me completely. Now I can finally see the shipment will in fact arrive after I already need the prescription. I've had to call in to have a single use order sent to a local pharmacy. This will I'm sure be many more additional charges. On top of all of the major issues with useless help online where automated responses are generated they've never once even attempted to bill my insurance. I confirmed this over the phone today with an employee from the company. The online customer service responded to me many times that if I have uploaded my insurance they will at a least attempt to bill it. It's uploaded and they could see my plan when I was talking to a person directly. On the phone she said she could see they've not once tried to bill my insurance and it's likely because I am being sent a 7 month supply which is typically denied. So they aren't even trying or letting me know there's a solution to getting things covered. I was told today most insurers only cover 3 months at a time. Never once have a asked for a larger supply to force myself to pay out of pocket! This was something they decided and have cost me so much money over time by lying right to my face. What a scam! Use anyone else who is actually working to support patients and all of their needs! Edited to add Nurx is responding because if I do not provide them more information quickly enough the review will be removed. I do not wish to continue to receive assistance from your company that is following horrendous business practices. I will never use the service again. I have confirmed my insurance covers single month prescriptions in full. Nurx chose to not provide me with my medication in a way it would be covered despite my constant requests insurance be billed as well as confirmation that as long as I have insurance it will be. They have cost me at minimum hundreds of dollars and I'm sure have made more billing me than what insurance would agree to pay them directly. They also had to bill me for 2 assessments a year to continue provided 6 months of medication at a time. If the prescription were just set to renew monthly they'd only have the opportunity to bill me once annually. They also don't have to coordinate as many shipments this way. Disgusting!

I ordered 2 prescriptions back in October. I received 1 but not the other. A USPS tracking number was provided but showed it never shipped. Nurx customer service is claiming the prescription was delivered even though the tracking clearly shows it never shipped. (I sent a screenshot of the tracking to customer service) Fraudulent business practice. I would avoid this company.

I do not recommend the service. My prescription was late two or three times (this is a prescription that if you stop taking, you can have a seizure) even though I was proactive and tried to get it renewed ahead of time, they still managed not to get it on time. One time - due to their pharmacy forgetting to mail out my meds - I ended up having to pay for the full price of the prescription (because the late ones they forgot to send had already been billed to my insurance) just so I wouldn’t have to miss pills. They do not seem to care. It often takes three days or more to get a response. Then when you do, it is often a canned response or not related to the question you asked. Very often when you submit a message to their online system it gets passed between numerous people, and even if you ask them to read the thread above so they can understand the context, they don’t and very often that means your question never really gets answered.

Constant charges for a long cancelled prescription and birth control is never on time screwing up my hormones.

Nurx was fine for the first 6 months I used it until they decided to suddenly stop accepting my insurance with very short notice. Having to pay $30 initially and $3 every month wasn't worth it, I should've just gone to a doctor to get my prescription. Plus half of the time they were "out of stock" of my prescription so they sent me to a pharmacy to pick it up. Not a big deal however they still charged the $3 service fee even though they were providing me no service...

What a Disappointing Experience I have had a terrible experience over the past two months trying to access my medication. The process here is unnecessarily complicated, and the customer support is unhelpful. The doctor, Alexandra Stefans, AGPCNP-BC, appears to have no understanding of my medical history or how to manage my medications properly. To make matters worse, there’s confusion about where my medication is being sent, and I’m constantly asked for documents that I don’t know how to obtain. This lack of clarity and support is incredibly frustrating and could have serious consequences for my health. If anything happens to me, I will hold both this service and the doctor accountable. I sincerely hope they address these issues to prevent others from going through the same ordeal.

Watch your insurance they will take your money and not tell you your insurance is denied til after they already take your money.

Nurx was great for a few years. It was a great and accessible way for me to receive birth control and mental health medication. I have been taking escitalopram for about a year now. However, my most recent refill was not fulfilled and I was not formally notified. I only found out when I realized I only had 1 pill left, and went to my online account, checked my subscriptions tab, and saw that the escitalopram tab simply said "needs attention." There was no indication to WHAT exactly needed attention no matter what I clicked. I realized that my card had not gone through to pay for the medication. I immediately messaged through the portal to ask to have a refill for the medication sent to my local pharmacy as soon as possible. It has now been 5 days and I have yet to know when this prescription is going to be sent to the pharmacy. Mind you, escitalopram is known to have severe, debilitating side effects when you suddenly stop taking it. Needless to say, these last 5 days have been beyond awful for me, and I anticipate things are only going to get worse once all of the medication is fully gone from my system. Also, I am not looking forward to having to spend another month or two months to get the medication back to the level it was before. I do not understand why this is taking so long - the last time I realized I ran out, I messaged the portal, and my prescription was sent to the pharmacy and available for pick-up in that very same day. I am extremely displeased with the minimal messaging I did receive this time around. For starters, in my initial message, I noted that I was already out of my medication. The response was that there was a refill order pending and asking if I wanted to wait for that - which usually takes at least 5-6 days to arrive to my place AFTER the order is complete/not pending anymore. Then, when I sent a follow-up message to notify them I was having severe withdrawal symptoms, I got a "we apologize for the inconvenience. here is a link to our FAQ." Are you kidding me? I truly do not understand what I am paying a monthly medication management fee for. This has been one of the worst experiences I have ever had with a company, if not THE worst. I cannot wait until I find a better way to accessibly obtain my medications. Then I will NEVER use nurx again.