NurxReviews of nurx.com

Terrible customer service. Nothing arrives on time then they won’t release your prescription. It’s just awful.

The recommended treatments were all medications that I told them I had side effects from. This was extremely unhelpful and a waste of time.

This is a scam. You should be careful. I just have a very bad experience with them. They 1st charged me $30 for consultation fees while the website did not mention that anywhere. They make you think that it's what is due today for your 1st prescription while they charge you $93 for your prescription right after. They don't make think clear by letting the customer knows that actually your total will be $120 meaning $30 for the consultation fees and $93 for the prescription that will be charged after the consultation. I called them and ask them why they make it tricky like that this is scamming. They should make things clear it looks.like those $90 for 3 months prescription will be charged in 3 months that's how it sounds on the website. I told them.to cancel the order since they just placed it. They said cannot and also they cannot refund me the money since its pharmacy product. I felt scammed honestly. Very bad experience but they thought me something always check reviews about service or product or company before dealing with them. If I had checked this platform before I would have never taken the risk to trash my money that way.

I notified Nurx over a month ago to cancel my subscription and just received notification of an upcoming order. I keep getting correspondence to go to my account to let them know that I no longer want their product several times. Simply put...it has done nothing in the 3 months I've tried the product. It just seems as if they're not listening to what I want. Just cancel the prescription..I don't need to discuss the issue further!

Nurx has a very responsive customer service team but will continue to charge your credit card after you end your Rx with them.

this service is an absolute joke. I've been using this company for 5 years and I can't even receive a response back within 36 hours.

Customer service over the phone is rude and condescending. Talked over me and it felt as if she was using the circumstances of my health against me. They also told me I wouldn’t be charged for them to correct the address mistake they made on their end and they charged me anyways. Medications don’t get delivered to the address you have on file and now I have concerns about the protection of my health information. Don’t use this company just go to a doctor. You will get treated better.

I’ve used Nurx for the past few years because of the online convenience. However it’s a very disorganized company and I’ve had many frustrating experiences not getting my prescriptions refilled in time, waiting forever to get a response from their online support, which is just a messaging system. It takes several days to get a response to each message and can take weeks to get a refill. Their customer service is very unhelpful. They also charge a ton of fees that keep increasing.