NurxReviews of nurx.com

I've been a Nurx customer for several years. The service used to be pretty good, but in the past year it has completely gone downhill. As other reviewers are saying, long delays and mistakes are constant. Sending messages to customer support can feel like screaming into the void. I'd been having my prescriptions sent to a local pharmacy because Nurx's mail pharmacy is out of network and not covered by my insurance. The last few times I've needed to refill my birth control, it's been a fiasco trying to get them to send it (1) to the correct pharmacy, and (2) on time. I was unable to get my most recent refill until days after finishing the previous pack. That was the last straw. I canceled my subscription with them. My guess is that the quality of service has deteriorated because they're understaffed. For months now, they've invariably added some boilerplate "unusually high volume" explanation to every delayed response. But guess what? If the volume of messages is "unusually high" for months on end, then it's NOT "unusual." This is their new normal and they either can't or won't hire an adequate number of employees to process it all. I am usually the last person to complain about customer service. I have never before felt the need to go online and write a negative review of any business. In this case, however, the unreliable service is downright dangerous. Nurx can no longer be trusted with important prescriptions.

I should’ve realized something was off when the doctor with Nurx took over a week to write my birth control prescription, and then weeks more to send it. Every month when they process my birth control, it takes AT LEAST a week. Then they have to ship, so add another week. When it comes to time sensitive medication, this place is unreliable. It has arrived too late for me before. I transferred the prescription to a different mail order pharmacy - only takes a couple days now. Customer service is incredibly slow. It often takes days for an agent to respond to a chat message, and if you have a follow up or your question wasn’t answered, they take another couple days and a new agent comes who answers the same as the old agent. I’ve had billing issues and keep asking for them to fix it. It’s been weeks and I don’t know if it’ll ever be resolved. Don’t use Nurx.

Avoid at all costs- total waste of time and money, never receive prescriptions on time, over billed, 0 communication. Horrible company

Stupidc ompany. They charged me to ask a question after I received my medication. Also, there is no option to file complaints on their website. Stupid people.

On 1/10/23 it was time to renew my script; it was literally just processed on 3/4 and by the time it arrives in the mail, I will have already run out of birth control for several days to weeks. I assume they have no staff, which isn’t the customers problem. Communication is just basically some bots that just keep saying they are busy. I’ll be taking my business elsewhere for sure. You will actually get a faster response here than as a customer with Nurx. Same copy and paste response they give everyone. Why contact support? To wait weeks to get some chatbot answer? Pssh what a joke this company is.

I paid for a consultation with a Dr. All I got was an email telling me what they would prescribe to me. I email them back asking would my insurance cover the cost of the medication. No response. Then I got another email saying they filled my medication and it be $90. I was told they didn’t take insurance for this. I said well cancel it and keep the medication. They said they couldn’t do that. I will be canceling through my bank to get my money back. The customer service is terrible.

I hope I had seen the reviews here before I pay. I never received the package of prescription. They promised a refund yet never issued one. And I can’t ask my insurance for an lost medication override because they didn’t reverse the charge. The reply is always delayed. What is so funny is that now they say they couldn’t resolve a missing package after ten days, but I have reported it the next day and got a reply “we will refund you.”

I wish I'd read the reviews below before I used Nurx, I just wanted simple topical acne treatment but it's been over two months of trying to get in touch with a provider and get the prescription sent to my pharmacy. You speak to someone different via chat every time and wait weeks in between messages. I can imagine for something more pressing like birth control or mental health medication, this system of communication would be straight up dangerous. I believe in accessible telemedicine but this company is clearly not equipped to provide good care. Use someone else!! I wish I had!