NurxReviews of nurx.com

UPDATE: They fixed the issue and reimbursed me for the last misunderstanding, both consultation and medication. I had a terrible experience with Nurx! This company is a mess and completely self-serving. I signed up for one of their services in a time of dire need, just because I had the ad promise that my medication would be shipped to my address within 5 business days. In 5 business days I hadn't even had a response from the doctor through their website chat yet! But of course that, with the charge on my credit card, they were extremely punctual, both in crediting the amount of the medicine and with the “appointment”. Anyway, I didn't even need the medicine anymore, I tried to cancel, they don't cancel orders that are already being processed, so I would be the one to lose out for having invested in their completely negligent promise. I had to bear the costs of something I didn't even need anymore because of their awful time management. It is impossible to delete the credit card information through the website, as well as canceling the shipment of medicines, you just keep postponing the refill stuck in their service renewal. I researched and was advised that I should request cancellation via chat. I did that and 3 months later I see on my bank statement that I was charged for another appointment and medication!! I don't even live in the country anymore and now my old roommates are going to get my medication yet! On top of that, they are hypocritical about keeping their medical claims confidential. My email associated with the account is no longer active, so they didn't even contact me confirming the service! Again, I went to the chat, and the same joke: they cannot cancel orders in process. Almost $200 wasted because they misused my information. They don't care a bit about their reputation as I see a lot of comments citing similar experiences here. Total disaster, stay away from this web.

I submitted a request to refill my annual birth control prescription in January 2023. Nurx readily accepted payment and approved the refill, however the refill never actually came. Weeks later they randomly canceled the order without any notification. Multiple attempts to contact customer service resulted in the usual response that they were experiencing high volumes and the order was resubmitted. Again the order never arrived in February and it became apparent Nurx was engaging in fraudulent practices by accepting customer money and not providing serviced paid for. I requested a refund and was told a request for refund was issued on February 22. It is now April 22 and that refund has still not been issued. This company is a scam and should not be permitted to operate.

They took 40 $ for a visit then no response on getting any refill. They keep saying they are too busy Cant call them and no chat either They dont care

Super slow to ship and respond to messages. If at all. Paid for test. Did everything correctly per directions but was rejected. Now they want me to pay again and won't respond. Definitely do not recommend.

I have used Nurx in the past, and usually received a response in 24 hours if not faster. I've been waiting a week just for the prescription, but I haven't gotten anywhere or anything but a generic robot response. I've already been charged, but I haven't received my prescription and I apparently need to go somewhere else. I would like an actual customer service agent to say literally anything. I am about to be thrown off schedule and I really hate that there's no consideration for this.

I also wish I had read the reviews. Nurx is not here for you and not out to help you. In fact, they are creating barriers to getting birth control and causing stress. Things went fine at first. I got my birth control and all was well. When it came time to refill, Nurx decided to cancel my refill. I went back and forth with them several times and all they had for me was to switch to a different kind that I didn’t want to be on. I gave them another chance. They cancelled the next refill order. When I tried to find answers, I was told I needed to pay them nearly $200 to get my birth control (that is 100% free through my insurance). When I asked them why they were charging me when it was free through my insurance, they lied. They put the order through again, then cancelled it, then told me I’d have to start over, paying for another visit and etc. I live in TX and do not have the luxury to have a lapse in and mess around with my birth control. Though I tired to have a dialogue about this with them, thinking maybe they would care about women’s issues, they were not interested in a conversation. Just a give us more money situation. I then had to request my account be deactivated four times before they did so. We can’t even have control of our own accounts. In a time when women’s health and access to birth control is paramount, this company is just all about trying to get that money. I went elsewhere and got my birth control for free the same day.

Could have been a good experience but they don’t really care about helping or responding. They charged for the consultation and then took 7days to respond with a copy and paste response. I followed up with questions about the medication they were going to prescribe with no response. Yet they quickly charged me for the medication and shipped it. Go literally anywhere other than Nurx.

Update: I went back to them and things were okay for a while, until now when they did not charge my insurance and automatically billed me. When I contacted them, their response was "it's too late you have to contact your insurance for reimbursement". However, the insurance form requires very specific information which they have not provided me. ------- Nurx used to be great. I used it for years. Unfortunately, it’s now awful. I have been trying to get my my refill sent for 3 months. Customer service takes days to respond, will tell me everything has been taken care of, yet nothing happens. Sadly I’m going to have to cancel.