NurxReviews of nurx.com

They gave wrong information to my pharmacy. They couldn't get my name or phone number right. I know without a doubt that I put it in correctly. I let them know and they assured me they would take care of it, but the next month, it was still the same when I went to pick up my pills. I almost couldn't get it because of how confused the pharmacy staff were. Obviously, they don't really care about accuracy let alone the needs of their customers.

They were speedy at first but the second my insurance denied a medication they’ve been taking 4+ days to respond and did not help me replace the medication with something else- go to your dermatologist instead, I just made an appointment and wish I just did that from the start

I have used Nurx in the past and paid out of pocket in the past. I finally got insurance and was excited that they would pay for part of my birth control. I uploaded my health insurance card onto my account before I renewed my prescription (they require a yearly consultation). There were no instructions and the yearly questionnaire did not ask anything about insurance. Just like when I go into a doctors office and give them an insurance card I expect them to use that insurance card to bill for my visit. Apparently they don’t look at the insurance cards that are uploaded and charged me out of pocket. They responded in the app and told me quote “the responsibility falls on the client to make sure their insurance is applied correctly.” They never gave me any instructions the first place about how to “apply my insurance” I still don’t understand how I applied my insurance incorrectly - I gave them my insurance card before they renewed the prescription. I do not see how I did anything wrong. They never did tell me what I did wrong. I feel scammed. They said they fixed the issue going forward but still charged me the out of pocket fee and will not correct it. I did not want this medication if I was going to have to pay out of pocket for it. I do not recommend using Nurx. Just know if you have any issues with using your insurance they will charge you the full out of pocket cost and there is nothing you can do about it.

I signed up for birth control in December 2022. Process was fairly smooth, they charge you in the beginning, which was transparent, and I chose to continue this process because of a time crunch, if I was going to a doctor it would have been free and covered under my insurance, but the convenience was worth it. Then they have newly changed their policy to charge $3 each month they do anything. So I wanted to cancel, but was told that I could get it transfered to a pharmacy. Customer service was not very helpful, but eventually did transfer it and apparently this counts as one of the $3 uses per month. Ridiculous, I wouldn't trust this company to have my health data, and also to continue much longer. Starting to nickel and dime customers is a big red flag, and had I known sooner, I would not have used this service at all.

I’m 39 but still get cystic acne at times & clogged pores across my cheeks. They advertise that you may be get Tretinoin for a reduced cost through insurance if it’s for acne-so I paid the $40 consult, etc. They even ask if your acne is better, worse, same as usual & I said that it is better than usual (bc it is), but my chin clearly has a huge cyst bump that is healing & I do actually have clogged pores like crazy. A few days later (today), I get a message basically telling me that the doctor does not see any acne or clogged pores and that I need to reapply and pay yet another fee ($30) now to get the medicine through anti-aging, and she also goes on to say that I would only be able to start on the smallest dosage possible even after I already told her that I started at a dose higher than that the last time I took it. Completely ridiculous and a waste of $40. I am absolutely not paying AGAIN when I clearly have acne/oil issues. And if customer service actually cares—they will reach out to ME. Candace Odom I should have read the reviews, I guess it’s time to take this online.

False advertising. When I signed up I was told it would be $X for a consultation. They converted this to subscription/support fees even though I transferred my RX to a local pharmacy. Imagine if Rite Aid just up and decided you owe them $3 quarterly because they have a hotline and email address after you changed your RX to CVS! They should honor the original terms of the agreement. I moved my Rx because Nurx couldn't competently fill it. There were so many problems stock availability, the inability to work with my insurance, a platform that doesn't alert you if there are certain issues *with fulfillment," pricing changes, and "high volume" delays. **They couldn't even generate a receipt for my FSA.** The "customer care" team manually generated receipts... they filled in that I was my own doctor/prescriber writing an Rx to myself. That is completely incompetent . And now Nurx wants you to subsidize their poor service. The platform won't allow you to delete your billing info, so they can continue to charge you. Customer reps routinely do not reply or take over a week to generate a useless, canned response so you can't deactivate your account.

When they were supplying my meds, they were very quick to answer.... Now that they don't accept HMO's anymore, the responses to my questions have just plain stopped answering. Including questions about my LEGAL RIGHT to obtain my medical data. Dislike. Would not return.

Horrible. They took my money and should have listed that they don’t take state insurance, took days to get something after the automated responses and if your insurance asks for a prior authorization from the person that perscribed it they never respond so I literally left empty handed. Now I’m terrified I’m going to keep getting charged becuase there’s no way to remove my card and NO ONE will answer to deactivate my account, I’ve tried the messenger, 2 different emails they’re giving everyone else, and the phone number.