NurxReviews of nurx.com

Awful experience. They advertised a type of medication on their website and then told me they didn’t have it and would have to outsource so they sent the prescription to my local pharmacy. Not only did the pharmacy try to charge me over $300 but Nurx had sent them incorrect information and I was forced change medications. I have been having terrible side effects, I didn’t want to take it in the first place but they assured me it was the same med. It was clearly not, even by a quick google search. I’ve contacted them multiple times over multiple weeks and they have offered no solutions other than to stop taking the medication, which I can’t do. I feel taken advantage of, lied to and completely unsupported. And there’s seemingly no way to put this information on their website reviews page.

I used Nurx for years until 2022. They started charging support fees for everything. I asked to transfer my prescription over to Express Scripts, which is now handling all of my refills. However, Nurx is STILL charging me a support fee every month for as long as the prescription is open. They aren't even filling my medication anymore. What am I supporting? Additionally, I find it ironic that the support fee is for "on-demand access to customer service" when everyone here has indicated that their customer service is lacking. The icing on the cake is that I asked them to remove my credit card on file and their response: "we can do that but you will still be charged."

The entire point of the service is to be fast and convenient. I initiated a request 3 days ago and still have not gotten any response to my messages nor has anyone reached out. I can’t even find a way to cancel and they say they are available 24/7 but the phone number disconnects immediately and no one is replying to or monitoring the chat feature. I am extremely unhappy and aggravated with this company.

Nurx charged me $30 without providing any service. My insurance covers any/all copays and they took my credit card information down “in case” anything wasn’t covered. I was immediately charged $30 without recieving any consultation or service. They also claimed my insurance didn’t cover birth control which is completely inaccurate. They refused to refund my $30 even after I asked several times. I would never recommend Nurx to anyone. Steer clear.

They ignored my questions about dosage which was also in my original assessment. They prescribed birth control incorrectly and when I tried to correct it they sent long automated messages that didn't address my question at all. Twice. Then when I asked that my question not be ignored they retaliated by deleting my prescription and not responding. I was polite the entire time. Shady business. Terrible customer service.

So I ordered and sent a cancellation request less than 2 hours (because turns out my OB was gonna accept my insurance after all. First of all, they make it hard to cancel. Instead of just a simple cancel button, you have to email them and wait for a response. They successfully cancelled it 22 hours after. I didn’t get any e-mail or anything about a consultation at all so take note that I was charged but didn’t even receive what I was charged for. And I was able to cancel it before a consultation too so I don’t get why I was still charged. Not only that, they also deactivated my account so I can’t message them on the app anymore. I e-mailed them yesterday and no response for the whole day today. I’m hoping I get my refund. Until then, I can only say they’re not trustworthy. UPDATE: 2/27 they’ve only replied to this and messaged me on the app (gained access for a while before they deleted my account again) and still haven’t received my refund not any response about the request for refund. Do not trust.

I have been using Nurx on and off for birth control for about the past 3 years. I've never had any negative experiences with them until recently. In fact dealing with Nurx has always been easy and convenient not to mention reliable. This past billing cycle they charged my card and it didn't go through so I went on the site to fix the issue the same day they messaged me about the issue. They charged my card the normal $60 then proceeded to cancel my prescription. They didn't bother to send my bc pills nor did they inform me they had cancelled my script. All the while, keeping my money. I reached out about the issue and was told that was a "pre-authorization" charge, that all online vendors do that 🙄 Yes they may, but they also ship your merchandise after they charge you, unlike Nurx. After a few heated messages they FINALLY returned the money to my account. But I'm still without my bc pills. I will be using another service from now on as I feel Nurx is not dependable. Sad that their service has gone downhill.

I was sent and charged for a medication I did not request. I used Nurx for Spironolactone for acne and mentioned in my file I was also using tretinoin. The "provider" asked if I was happy on 0.025% tretinoin or if I wanted to go up. I said I was happy on my current dose. Nurx took this to mean they could add tretinoin to my order without my consent They then refused to issue a refund. I asked to cancel my account and instead they paused my refills and switched me to on demand. I had to ask twice to have my account deleted. Customer Service emails were full of typos. Overall a terrible experience.