NurxReviews of nurx.com

New Review: They are a legitimate company, however, their communication is still what I consider poor. Having come from Simple Health (which is no longer around, sadly), I have an idea of how this can look when it is done well. The charge to my card is now legitimate as I have decided to go with them and see how things run from here. Here's hoping things go more smoothly going forward. Previous review: Not only do they not respond when you try to communicate with them, but I had to read through all of their emails to find their customer service email. They mis-charged my card and haven't responded to me in over 24 hours either by message feature or email. I'll have to try the phone number but I don't have high hopes and what a waste of my time this has been already. I'm very disappointed in this company. What a scam.

Do not give these people your card # . I ordered skincare a one time purchase and low and behold 3 months later they charge my card for another 3 month supply . I tried to explain i hadn't used the first amount and I didn't need or want it .I was informed it's to bad if I didn't want it there's no way to cancel even though it wasn't scheduled to come put of my account for 5 days.ITS THEIR POLICY I was told !!! To not allow me to cancel even though I didn't want or need it !!! Why isn't the consumer allowed to decide if they still want to purchase it or not . I was told in the snottiest way imaginable that I can't stop the order and can't get a refund . Never in my life have I been treated so horrible to a company I gave my business to . I do not recommend and again you can't cancel an order its not up to you its up to them once they get your card # you are done .

Absolutely no human response when I contacted customer service for three (business) days in a row. Apparently they couldn’t charge my insurance so my birth control was going to cost over $150. I requested they send the script to my pharmacy. Absolutely no answer from support or in-app messaging. Trash. Do not waste your time.

Incredible! This company called the police due to a locked account. Recovery didn't work, no help after explaining the problem by email and phone. Requested for a Manager to contact me to explain, nothing. Customer service told "A supervisor will call", nothing. Update: They just pretend to take care. Apologize!? I wrote the email, no answer, an investigation, right!? I asked a full refund, no answer

Paid $30 for them to tell me they don’t accept my insurance.

I was transferred to Nurx from The Pill Club and it has been issue after issue since then. They don't respond quickly. Once they charged me instead of my insurance and I had to go back and forth, cancel the order and start over, which took way longer than necessary and had me panicked I wouldn't receive my prescription on time. My next refill, they charged my insurance properly but took so long I ended being out of birth control for two weeks so I had to start over once I finally received it. I was supposed to receive one more refill before my prescription expired, got a message that it was being processed, then it was suddenly cancelled a week later and I was told I would have to do a whole new consultation (with a fee that is not covered by insurance!). Once again, they have put me in a position where I will not receive my rx on time. I will absolutely be canceling and switching to a different company. DON'T WASTE YOUR TIME!

I ordered medication from them that was saying,30 bucks but I ended up being charged,40,they charged me 132.60,then they go ahead and charged 133.0,they I went ahead and called had to hold for the longest time their was really rude,and telling me the system had to do that to check if there was money in my account,won’t be ordering again really bad

Only use this company if you want your texts and email title lines to include sensitive information about what you order from them. There is no way this company is HIPAA compliant and after repeated requests, ensuring that I have not selected information via these methods - they still continue to send the emails and texts with a condition-first mention in the title lines. They were wonderful when they first started but now they're a giant sack of ... and no one there cares.