Brit
Charged my credit card 258.00 even…
Charged my credit card 258.00 even though I cancelled the trial. The question I posted and the answer I received were not helpful and did not answer my question. Generic response here try this we don’t have an answer to your specific question… well thats not what I needed so I cancelled right away and was still billed. Also no reply via insta Facebook and a generic email reply to my webpage contact asking me to keep for a lower price for another year…. Ummm NO
Response from NumeradeApr 5, 2023
Hey Brit! Thanks for contacting us here. Let's assist you with the 2 major concerns you brought to us today: 1) We do apologize if you did not find the video solution for your particular problem satisfactory. I'd love to have you send me the link to the question so I can collab with my Content team to look further into this for you. In the meantime, should you wish to visit us again- please utilize our ASK feature where you can post a question to a live educator who will create a custom video explanation for you! 2) While a user may not be charged if the free trial was self or manually cancelled, and only if the the trial expired already, I'd love to pull up your account history for you and further assist if you message me those details. The $258 is not a current price point but is likely a Canadian exchange rate, as the annual plan currently is $179 USD. Thanks!