NumeradeReviews of numerade.com

Response from NumeradeJun 4, 2023

Hey Elise. Thanks for contacting us. Please allow me to explain what happened in your situation, as we see you signed up with us twice: -You signed up for a free trial and had your 1st sub as follows: Created on 03 Jun 2023 05:14 Started on 03 Jun 2023 05:14 Cancelled on 03 Jun 2023 05:19 As you can see, you cancelled the other day, thus ending your free trial. However, we see you resigned up the next day, as follows: Created on 04 Jun 2023 00:37 Started on 04 Jun 2023 00:37 Active on 04 Jun 2023 00:37 As with all subscription services, unfortunately a user does not experience back to back free trials. We do see your support ticket has already been resolved and you were assisted, but if you have any further questions please feel free to reply to it to reopen it.

Response from NumeradeJun 7, 2023

Hey Danny! We appreciate the review and valuable feedback. I will ensure to pass this along to our Content & QA team.

Response from NumeradeJun 2, 2023

Hey Hayden! Thanks for contacting Numerade on TrustPilot. While I am saddened to read this review, I want to share some details as to what happened. Your 7 day free trial began on May 21st. It ended on May 28th. As shared with us on your support ticket, we also do see you indeed cancelled in PayPal directly- on May 28th. However, this was right after the trial had already ended and the annual plan was subscribed to and charged. In a nutshell, the trial clock starts ticking the minute you subscribed to the trial, and ends exactly 7 days later. However, we do understand where you may believe that cancelling later in the day on May 28th would still be "within the 7 days". In regards to your PayPal chargeback, you are also correct in that it was rejected by PayPal. They, acting as your bank, review a dispute from both sides and also saw nothing out of the ordinary occurred and that ultimately, the trial was not cancelled before it ended. However, I'd still like to help you- so please email me directly at [email protected] at your earliest convenience (or feel free to reopen your support ticket). Thank you.

Response from NumeradeJun 5, 2023

Hey Chelsea! Thanks for the 4 star review! We are so glad we were able to be a valuable resource amidst a sea of other options :)

Response from NumeradeMay 31, 2023

Hey Willowmina. Thanks for contacting us on TrustPilot. It appears that you accepted our special offer during the initial cancellation flow, wherein you were presented with 2 free months followed by being put on the low $6.99/mo plan going forward (cancellable any time as well). Unfortunately we do see that there was no cancellation made after the free months expired and new month renewed, which resulted in the $6.99 charge. We do see you recently contacted us so please feel free to reopen the email you have with me for further assistance.

Response from NumeradeMay 31, 2023

Hey Gayle. Thanks for contacting us on TrustPilot. It appears that you accepted our special offer during the initial cancellation flow, wherein you were presented with 2 free months followed by being put on the low $6.99/mo plan going forward (cancellable any time as well). Unfortunately we do see that there was no cancellation made after the free months expired and new month renewed, which resulted in the $6.99 charge. We do see you recently contacted us after the offer expired, so please feel free to reopen the support ticket you have with my team for further assistance.

Response from NumeradeMay 31, 2023

Hey Cathy. Thanks for reaching out to us on TrustPilot. As shared on your support ticket, unfortunately your free trial was not cancelled, resulting in the monthly subscription, and a refund was not able to be processed in this situation. Should you need any further assistance please feel free to DM us here or reopen your ticket.

Response from NumeradeMay 31, 2023

Hey LMD Hawk! Where would we be without you and our other valued educators who support our student base? We are so thankful for your commitment to helping millions of students master STEM! If you need any additional educator support please feel free to contact your dedicated team.