NumeradeNumerade is the virtual learning platform that adds more meaning back to STEM education. An online source of support that provides the tools to encourage understanding above all: understanding what you learn, why it matters, and why it matters to you.
Numerade (numerade.com) has 403 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Employment & Career · Independence, Kentucky
Excellent
Employment & Career · Dallas, Texas
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Employment & Career
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Employment & Career · Lilburn, Georgia
Excellent
403 approved reviews, newest moderated first
Shawni
Listen to the people they say it's a scam completely is and complicated website definitely not worth subscribing to the membership!
Response from NumeradeFeb 20, 2024
Hey Shawni. We are unable to locate any subscription or support ticket related to your username. We'd love for you to send an email to us to assist further (directly message me at [email protected]) or please update your review with any more relevant information. Thank you.
LP
If you're considering signing up for Numerade, think again. This platform is nothing short of a shady operation, designed to take your money and run. I thought I was being savvy by canceling my membership before the trial period ended, but Numerade had other plans. Despite my clear cancellation, they still charged me, then had the audacity to deny it altogether. It's clear they have no qualms about manipulating their customers and putting the blame on us. And I'm not alone in this nightmare. Many others have had similar experiences, with Numerade playing fast and loose with their hard-earned cash. It's a scammy place, plain and simple. Save yourself the trouble and avoid Numerade like the plague. Don't waste your money or, worse, risk your personal data on this deceitful platform. There are plenty of other, more reputable options out there for your educational needs. Trust me, Numerade isn't worth the headache.
Response from NumeradeFeb 15, 2024
Hey LP. Thanks for taking the time to leave us a review. As our team confirmed with you, the free trial was not cancelled before it expired. Users who properly cancel their free trial may never be charged, as this is all automated by a major, national 3rd party subscription & payment processor. Our team has shared the activity log that unfortunately shows when the trial ended vs. when it was cancelled. Unfortunately, a refund cannot be issued when no clear issues arose other than the trial not being cancelled. We understand that this is not the outcome you hoped for, but we must adhere to this policy to ensure fairness across all our users. Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions are recurring and will automatically renew after the end of each paid subscription period, until cancelled. In this instance, as shared above, the free trial was not canceled in the required time frame.
Jordan T.
There is a reason as to why most of the reviews are 1 star. You sign up for the free trial, make an account, they don't send you any confirmation email. The first email I EVER get from them is literally the day I posted this review, and now they're refusing to give me a refund. Also, sites like Chegg make it easy to cancel your subscription. The fact that you have to click through 5 separate steps, and also have email correspondence to ensure your subscription is canceled should be a massive red flag. I'm going to the bank, these sort of practices should not be tolerated, save your money and don't waste your time with this. EDIT: They say I've put in a prior subscription, but I have literally no memory nor records regarding having done a free trial previously.I've checked my history on my devices I use for schoolwork and the earliest I've ever been on their site is literally a week ago. Saying that I've somehow done a free trial before (which if that were the case how could I have done another free trial???) but canceled it. I haven't used your service in 2023. The lack of confirmation emails in this site would make all of this a non-issue, but since they don't do that, that's how you get these sorts of situations. They try to say that the email could have gotten into my spam but I literally never got an email, even after checking my spam folder. UPDATE: I tested with a new email, and apparently they do send some welcome email but it gets sent to spam. Apparently, my email was used to make an account last year, but I have no record of this (I check the history of my devices but the furthest back my history goes w/ Numerade is literally last week), but it still doesn't explain how the account with this email had two different free trials.
Response from NumeradeFeb 13, 2024
Hey Jordan. Thanks for taking the time to leave us a review. While I do see your support ticket from today, 2/13, has been resolved, please allow me to summarize some key points. 1) It appears you have created a subscription with us before, having one back in 2023. 2) You signed up again on February 4th, 2024, for a second time. Unfortunately, this second free trial was not cancelled, thus the monthly subscription charge (the trial expired on February 11th). 3) Our CS team manually cancelled on your behalf today, and you retain access until March 11th (a refund was unable to be issued). 4) Numerade subscriptions include a free trial and are easily self-cancellable. Users do not need to both self cancel and email us to cancel. Most users self cancel in their billing page, but should they need assistance, may email us and we will cancel for them (as in your case). 5) All registered users are sent a welcome email, general marketing emails, as well as a cancel confirmation email once they cancel or their paid subscription ends- we encourage you to please check your spam folder in case any of these were missed. Users may also refer to the billing page which shows them all the information regarding their trial, end date, and plan information.
Luandre V.
Super helpful customer service. Kaitlin helped me. The response was quick and the help amazing. :)
jackeline N.
This is the best customer service ever! I noticed I got billed yesterday and freaked out. Yes they don’t have a number to call BUT if you email them they respond in minutes!! I emailed them regarding the billing and they made sure that there were going to be no more payments and made sure I was getting my money back. Emily was amazing !!
Jade S.
The worst company ever had no reminders that my free trial was expiring and no contact number for them either and all the answers they kept giving were wrong so AVOID at all costs unless you want to fail your tests having to go through my bank to get the £15.99 back
Response from NumeradeFeb 7, 2024
Hey Jade. Thank you for taking the time to leave us this review. In looking at your support ticket from Sunday, February 4th, you shared with us that you forgot to cancel your free trial and were requesting a refund. Given that the trial was not cancelled, a refund was not able to be issued in this instance, however you do retain full access for the month. We also provide users the option to receive a reminder before their trial ends in order for them to decide whether to cancel the trial or enter into their subscription. If you have any further questions feel free to reopen your support ticket with us.
ALLAN D.
Numerade helps a lot in searching for the answers in my take home problem sets and quizzes. However, you still need to study the solution and not by just copying them.
Nigel L.
DON’T SIGN UP FOR THIS SCAM. I cancelled my subscription and they still billed me. They are probably going to come up with excuses like they did for the other victims. Just spare yourselves and don’t even try the trial. I was completely sure that I cancelled it and even received an email for it. However, they stated a small, sly comment where it says, “ If you opted into a new offer or subscription plan, please disregard this message.” They included that line so they can’t be “fault”. I feel extremely unsafe that my card details are stored in their system still. Extortion of money from students is insane!!
Response from NumeradeFeb 1, 2024
Hey Nigel. Thanks for taking the time to leave us a review. As shared on your support email, rather than cancelling, you manually opted into a special promotion (2 free months of Numerade followed by being put on the $6.99/month plan until cancelled). The free months expired, and your $6.99 plan began as it was not cancelled. Our team cancelled your plan for you so it does not renew.