NumeradeReviews of numerade.com

Response from NumeradeMar 27, 2024

Hey Jon! Thanks for leaving us a review, and for your feedback regarding our content. We provide two main features for our users looking for assistance: ACE, our advanced AI tutor, and our ASK feature, where we have thousands of real educators who will create a custom video solution. We are sorry if the ACE feature fell short of your expectations and encourage you to explore our ASK feature should you prefer our live educators. Thanks!

Response from NumeradeMar 26, 2024

Hey Christelle. Thanks for taking the time to leave us a review. Unfortunately, a refund was not able to be issued as we found that you did not cancel your free trial before it expired. As with all subscription services, Numerade subscriptions include a free trial and are self-cancellable directly in one's billing page. In regards to the claim of "had to pay for cancellation, no sense, the same amount you pay for the monthly service" - We do not charge users to cancel.

Response from NumeradeMar 20, 2024

Hey Jaden. Thank you for taking the time to talk with us on TrustPilot. I was able to pull up your account. While there have been no new charges or recent activity, I do see you signed up for our 7 day free trial back on February 21, 2023. The free trial expired on February 28, 2023, and was not cancelled- which triggered the subscription (the annual plan was chosen when you signed up). This annual plan did not auto renew and was cancelled on February 28th, 2024. If you have any further questions please e-mail me at [email protected].

Response from NumeradeMar 12, 2024

Hey Thomas. Thanks for taking the time to leave us a review. Here is some information regarding your account: -Your free trial began on Feb 4th. -Your free trial expired on Feb 11th. -You emailed our team to cancel you on Mar 11th. As the trial was not cancelled, it resulted in the monthly subscription.

Response from NumeradeMar 8, 2024

Hey Bart. Thanks for contacting us on TrustPilot. Our team has replied to your support ticket from today, 3/8. To reiterate what we found- it appears you have created separate accounts using multiple emails. The accounts you shared with us were already cancelled with no charges, and it is highly likely another was created and not cancelled. Please note that creating multiple accounts is against our policy, however we are awaiting your reply in order to locate and help cancel this extra account.

Response from NumeradeFeb 23, 2024

Hey Marie. Thanks for reaching out. As our support team shared on your ticket, we've already issued one courtesy prorated refund for your original annual/$119.88USD subscription, however, you then accepted a special offer to receive 2 free months then put on a $6.99 plan (this was manually accepted and not cancelled post free months). While this new plan is now cancelled, we would not be able to issue another refund as well.

Response from NumeradeFeb 23, 2024

Hi Kate. We are unable to find any subscription linked to your name nor any prior support tickets to be able to pull up an account via an email search. Please feel free to contact me directly at [email protected] to help locate an active subscription that you or someone in your household may have signed up for. Thank you.