NumeradeReviews of numerade.com

UPDATE: Numerade issued a partial refund (which, I am thankful for). However, it does not change my earlier warning to anyone who would like to try their service. --- Be very careful with this site as it could be quite deceptive. I didn't realize that my cancelation didn't go through because when I tried to do it, it kept telling me that the card information I had entered was incorrect. I inadvertently gave up and lo and behold an annual charge appeared on my account for a service I actually did not even use. I requested a refund but was sent a link to basically say I would not be eligible for one because they a NO REFUND POLICY. I had to cancel my card and report it to my bank and is now a disputed charge. I was finally able to cancel the subscription but only after I was already charged. They do not send you any reminders that your free trial will expire so, keep track. And even when you do, make sure you receive a confirmation email. I would not ever use them again.

After discovering unauthorized monthly charges on my debit card for just over a year, totalling around $360 (around $26.99/month CAD). I contacted Numerade to dispute the matter and I must admit I'm deeply disappointed with Numerade's handling of this matter. To clarify, I had never even heard of Numerade prior to this discovery, let alone authorized any transactions. It's baffling how my card information and email were obtained without my consent, which raises serious concerns about the security of the platform. Upon checking my emails, I have only ever received the monthly brochure-like emails and NEVER anything about a subscription. Upon reaching out to Numerade to rectify this situation and request a refund, I received a response citing a failure to cancel my supposed free trial on time. This response not only disregards my genuine experience but also appears to be a standardized response, as evidenced by the numerous similar complaints I found in reviews. After the initial generic message, I reached out again via email and have not received a response back. It's perplexing to me that many of these reviews echo identical sentiments, yet Numerade fails to take responsibility for their own actions, instead shifting blame onto others and creating a false narrative of wrongdoing by everyone else This experience is entirely unprecedented for me, and the fact that Numerade maintains a no refund policy and fails to take responsibility for unauthorized subscriptions and payments speaks volumes about the company's integrity.

Scammed me out of 60 bucks. Wouldn't recommend.

Update: Not surprisingly, Numerade never did anything about the situation. However, I disputed and reported the transactions as fraud to my bank, and was eventually issued a refund. Apart from the inconvenience of having to a issue a new card, totally recommend anyone dealing with unauthorised payments and lack of support from Numerade's side to raise the issue with their bank. EDIT: As evident again in Numerade's response to my review, they ignore the part that I never subscribed or authorised a payment to their service. I didn't cancel the free trial as I never actually signed up myself. Original Review: I noticed that something didn't add up in my bank account and after looking into the issue further, I discovered a monthly charge on my debit card for 4 months by Numerade that was not authorized. Honestly, I had never even heard of Numerade and I have no clue how they got my email address and card info, which is very suspicious. I reached out to them to explain the situation and request a refund - obviously, they responded with the classic template saying I didn't cancel my free trial on time, clearly disregarding my actual experience. By checking the reviews, I realised more people have dealt with the same thing. Never before have I had such a problem. The fact that Numerade has a no refund policy and doesn't take responsibility when unauthorised subscriptions and payments are made tells a lot. Awful.

it's not a scam but i tried looking for an answer that was said to be wrong even though in this app it said it was the answer, they gave me a cancellation so its not as bad as people make it seem

I noticed a charge on my debit card in the amount of $29.99 by Numerade that was not authorized. As a matter of fact I've never even heard of Numerade so I'm not even sure how my personal information-( email address, DEBIT CARD INFORMATION) was even obtained. I need a full refund asap

You robbed me my hard earned money

Unexpected full year charge after the trial ended but all sorted with a refund, Kaitlin was very helpful.