Gary M.
NumberBarn has no clue as to what they're doing
NumberBarn is proving to unable to do even the most basic services that they supposedly provide. They cannot provide the correct information to me to port out a number I purchased from them, specifically the full correct address. This information is supposedly on their site and available to me but the information on the site is completely wrong. They fully admit what they display is wrong and have provided me with an address that is supposedly correct but which is incomplete. They have been unresponsive to my requests for the correct information despite my having contacted them multiple times. Coupling this with the facts that they do not offer phone support (ironic for a company that deals in phone services) and that their email support takes over 24 hours per response on average and you have all the makings of a frustrating experience. I don't know if the firm is just completely incompetent or so greedy that they're unwilling to operate their business properly and I don't care. I just want them to do their job.
Response from NumberBarnMay 14, 2020
Gary, thanks for taking the time to leave your honest feedback. We're bummed that this was your experience with us. You're right, we don't have phone support because it's extremely expensive to run in-house phone support and we'd prefer to excel at email support (yes, within 1 business day reply time is our average but I see most of our replies to you were within 3-5 hours) from humans and keep our service prices lower for our customers. Phone numbers with us reside with carriers. The carriers can sometimes have alternative port away information on file, but it's not visible to us unless we ask the carrier. And, it's very rare. This isn't a normal situation. In the cases a port out is rejected for an address mismatch, you'll reach out to us and we'll provide this to you. In your situation, it appears that we did miss that early on as a mistake was made in the email, which we admitted to because again, we're humans, then did provide it to you less than 24 hours later. We're glad you are on your way with your port now and wish you the best of luck with your new provider.