Courtney M.
Rough start, but good recovery by NumberBarn
I found a phone number I wanted and submitted an offer. In order to do that, I had to create an account with my email, set up a password, and provide my debit card information. They also placed a hold on my card. Right after that, I could not log in because it kept saying my password was wrong. I tried the password reset option multiple times, but never received a reset email. I contacted support, and their first reply asked me to provide personal account information for verification, including my full name, email, service address, and phone number. I sent them everything they requested. After that, instead of fixing the problem, they replied saying it “sounds like a job for our Solutions Team.” Hours went by with no resolution. When I followed up again and asked what was taking so long and told them to just refund my money, I got another delayed reply saying it now “sounds like a job for our billing team.” So basically, I got passed from one team to another with no actual help, no password reset, no access to the account, no update on whether my offer was accepted, and no immediate refund. To make matters worse, this happened right before the weekend, so now I’m left waiting days for something that should have been a very simple fix. What makes this even more frustrating is that instead of resolving the login problem, they started quoting refund policies and restocking fees. I wasn’t even trying to return a number I successfully bought and used — I was trying to access the account I had just created and deal with a problem on their end. The whole experience has felt disorganized, slow, and frustrating. Based on my experience, their customer service was poor and the process is far more complicated than it should be and I’m still currently waiting for a resolution and or my money back. **Update 4/1/26** My initial experience was frustrating because I ran into account/login issues right after trying to place an offer, and getting help felt slower and more confusing than it should have been. That said, after I posted my review, NumberBarn did reach out directly, explained what happened, and resolved the issue. I appreciate that they followed up and made it right. So while the original experience was disappointing, I do want to give them credit for their response and resolution. Thank you to NumberBarn for taking care of it.
Response from NumberBarnMar 28, 2026
Hey Courtney, thank you for your thorough review. I've looked into this and can definitely see where we bounced you around a couple of times and agree that this is not a great experience. It looks like you were trying to make an offer on a number and our system required you to either login or create an account. You didn't actually have an account in our system so your login attempts were failing. That said, I see that the authorization to your credit card was canceled. I sent you an email explaining this further. We'd love to help you get that telephone number. Feel free to respond and I'll make sure to connect you with the right person to get this done. I hope to hear from you soon. UPDATE: Thank you for your updated review, Courtney! I'm glad we could work with you to make sure the billing and everything was correct. If we can help in the future don't hesitate to reach out.