NumberBarnReviews of numberbarn.com

Response from NumberBarnOct 13, 2026

Hi Stefan, I'm so sorry for the frustrating experience. It looks like you ported in to NumberBarn and tried to instantly port out to another carrier. Because you are converting the number from wireless to wireline and back to wireless, this process can take 3-10 business days. I can see that our support team reached out to you with your porting information but you have not responded and it doesn't look like we've received a request to port out to your new carrier. Please check your email and reach out to us if you have not received our response to your emails.

Response from NumberBarnSep 29, 2026

Hi Ally, thank you for posting a review. It looks like it did take a longer-than-normal amount of time to port your number. I see that our team has been emailing with you. If we can assist further and give your port another try, please let us know. We'd love to help.

Response from NumberBarnSep 28, 2026

Hi Michael, I see that you opened a ticket in our system and our billing team is working with you. I can assure you that NumberBarn ownership has not changed hands. We're currently investigating this but believe you may have possibly clicked to save your credit card in either Google Chrome or Safari. Or perhaps you were issued a new credit card on an existing account and your card auto-updated with certain services. Either way, we'll get to the bottom of this with you.

Response from NumberBarnJul 22, 2026

Hi YG, thank you for your review. I was able to spend some time reviewing your ticket and interacting with you and working to resolve this misunderstanding. From our perspective, you signed up for service and began using our call forwarding service in a way that exceeded the scope of our terms of service. It was a high volume of concurrent calls in a short period of time. When you contacted support, our frontline team said that it might take 2 days to receive a response. A member of our team responded to you within 3 hours but by that time you had already initiated a port to another service provider. Your number actually ported away in approximately 6 hours. We could have worked with you to fix the issue with calling but you had already left NumberBarn at that point. As such, we didn't make any further attempts to resolve the issues with your calling. In the end, we refunded all fees you paid to use our monthly service. The only fee you paid for was the set up fee for the number which you are successfully using with another phone service provider. It seems that your biggest issue with our service was that you were unable to call our support team on the phone. It is true that we don't have an inbound support phone number but a member of our team did communicate by live chat and email and you received a response from Tier2 within 3 hours. I'm very sorry that there wasn't a more satisfactory resolution to this situation and wish you all the best with your new service provider.

Response from NumberBarnJul 13, 2026

Hi Moshe, we really do our best to help our customers port quickly but still tell customers it could be 7-10 business days. Your port was particularly challenging, requiring that we interact with multiple different companies to complete it. Thank you for your patience and communication throughout the process as our porting team worked to get this done.

Response from NumberBarnMar 28, 2026

Hi Jay, I see that you reached out to our support team asking for a refund. Please find that I have issued you a refund for your purchase which you'll see in 3-5 days. It doesn't look like you asked for help porting your number but our support team is always happy to assist. Take care and just reply to the support ticket if we can assist further.

Response from NumberBarnMar 18, 2026

Hi Sarah, I'm sorry to hear that you think we're a scam or POS company. I'm interested in hearing more about your experience to see if we can make it right. I've requested information on TrustPilot and hope you'll respond.

Response from NumberBarnFeb 6, 2026

Hi Justin, I'm glad we could connect by phone. This ended up being a fairly simple issue where your gaining carrier entered the incorrect account number causing the port request to fail. We sent multiple automated emails over the course of the week alerting you to this error. You contacted us around 1pm on Wednesday and the issue was resolved within 48 hours. As we discussed, the root issue here is that we didn't have live channel customer support available to you, either by phone or chat. For customers looking for an inbound contact center to call, NumberBarn currently doesn't offer that level of support. But if customers request a call, we do our best to accommodate that request. And we are definitely evaluating the customer support channels we offer moving forward. Thank you for sharing your experience.