Stacy M.
Avoid this company at all costs
Avoid this company at all costs. They used to be good, but for the past 4 months, they are having tremendous problems with fulfilling orders. They keep giving me the runaround. Every time I call or email them, you get people from India, who are difficult to understand, then one will tell you your order will finally be shipping out, but then the next day, they say that it was backlogged, and didn't know when they would get it in. This is after placing an order 3 weeks ago. I am trying to cancel the order now since it still hasn't shipped, but unable to get them to respond. I will call my credit card tomorrow, to have them cancel the charge.
Response from NuLeaf NaturalsSep 16, 2026
Hey Stacy, We apologize for the delay in responding, we were dealing with some access issues on our Trustpilot account and are just getting caught up now. Sometimes delays like this can happen on the carrier's side, which isn't the experience we want for you at all. If your cancellation hasn't gone through yet, please share your order ID with us, or reach out directly to our Customer Support team at [email protected] so we can look into it. Have a great day!