NuLeaf NaturalsReviews of nuleafnaturals.com

I have been a NuLeaf customer since they started many years ago. I had recently ordered two bottles of D9 soft gels. The size of the soft gels was completely different in each bottle. One bottle had long, slender capsules, the other bottle had short, round capsules. I called and was told this was a “common” thing. Since they sell a variety of soft gels, I have NO WAY of knowing what I received. I have never received two bottles of the same thing with different sized soft gels. I asked to have them replaced. I was denied and the Customer Service? Person was actually rude. I am very disappointed. I have spent many, many thousands of dollars with NuLeaf and the least they could have done was replace the two bottles. I don’t buy the explanation either because it has never happened before.

I placed an order for CBD oil on April 10, 2025 for $54.10. After not receiving the order after 30 days, I wrote to their customer service department. They advised that my order was delayed, but now ready to ship. It never shipped. I wrote again to their customer service department on June 10th, July 10th, August 10th, and was told the same lie. I wrote again on September 1st, that I was getting the FTC involved and I finally received order after 6 months. The product smells like old weed in an ashtray and does not work AT ALL for pain! I want a refund. I found a GOOD CBD company (R & R)! Do NOT trust this company. Also, their customer service department is NOT a U.S. based representative.

Hard to place order.. not very effective. I used Delta 8 products with great results. Taste like ground grass would probably taste better.. got bugs. Mix capsule with the flower of your choice 😁. That's it.

I've been using Nuleaf Naturals for over 2 years. I pay almost $65 -$70 for each cbd oil on a reputable website. But on nuleafnaturals.com the same cbd and cbg oils are around $15.?. I don't believe it. And if you look at the reviews there are none from 2025. No wonder the reviews are so bad. And now they have a thc oil and its $10-$11 if you are a member which is free to join.

I've been ordering from Nuleaf Naturals for around 4 years now, and only recently had my first issue with shipping. Our USPS driver accidentally swapped our package with one of our neighbors. I hadn't realized it and gave the neighbor's package directly to my neighbor, but they never mentioned they received my package. Even though it was USPS's fault, Nuleaf's customer service sent me my order again. They were very understanding and courteous the whole time I was trying to figure out what happened to my order.

They used to be great. Slow to ship, but only like a week.. until now. Here’s the timeline: 4/16- Placed order. No email received but $ came out of my bank account immediately. 4/22- Still no email confirmation so I send email inquiry. 4/25- Still no response so I follow up again. They ask me for order #. I explain I don’t have one since I never got email but give them my email address. Also, their website doesn’t work so when I log in and click on orders etc none of the buttons work. This happened since 4/16. I explain again. No response. 4/26- I follow up. 4/27- They respond: “ has been packaged but not shipped, hopefully it will be shipped withing a couple of days and you will get the tracking details also.” 5/4- Nothing ever sent. I follow up. 5/4- They respond “ I’ve escalated your concern to our fulfillment team for immediate review and action” 5/9-I follow up. 5/10- They respond “your order had been cancelled on May 4 as the item was out of stock and your amount was also refunded into your account that you might have receive in your account.“ I respond “ Why did it take 24 days to find this out? This is absolutely insane and I’m never ordering from you again.” They respond “ We apologise for this.” I respond “ I never received a credit to my bank. This makes no sense. I need this escalated to management immediately.” At this point I’m at my wits end, hence my leaving this review and hoping to at least, warn others. I need CBD oil to sleep, I’ve been waiting 24 days. Unacceptable. And they keep sending out daily emails with discounts etc. UNBELIEVABLE!!!

It will be 2 weeks this Thursday 5/8/25, and my order has yet to be shipped. This is not the first or second time, and their commucation is no where to be found. I really need to find a better source.

This was a great company, great website, excellent products and prompt shipping. Then something happened, they changed their shipping company I think. They were delayed. Last week I tried to reorder the same products and when I couldn’t, I e mailed them, someone responded back indicating that due regulatory changes some products are no longer offered in my area, fine, but they need to inform clients on their website, make an announcement, send e mails. Oh you can shop other products that are offered in your area, no indication on any product on the website where that product is available. Anyway I already found another company.