Jordan
Nuleaf only care about your Money.
Absolutely abysmal service and regard for their customers. Truly the most disappointing, impersonal customer service I have experienced from an American business. After placing an order with priority shipping I immediately asked if processing of said order could be expedited (they claimed 3-5 business days processing) so that I could receive it in good time before leaving the country. Nuleaf claimed that they could not expedite the processing of my order (understandable). I therefore thought it prudent to cancel my order(within 24h of the order) despite the product being due to arrive before my departure. I was told that my order could not be cancelled and subsequently, I was then immediately notified my product was shipped and to be expected in 2-3 business via days priority shipping. When 4 business days had passed and I had left the country, Nuleaf apologised for the inconvenience and refused to refund me for my order, completely indifferent to my loss and situation, Nuleaf have shown they would rather burn a bridge with a returning customer than reimburse them for their mistakes. Highly recommend seeking an alternative company to purchase from.
Response from NuLeaf NaturalsOct 15, 2026
Hi Jordan, We’re sorry for the frustration this experience has caused. To clarify, once an order has been placed, we’re unable to expedite its processing, and cancellations can only be processed before the order has shipped. That said, we haven’t been able to locate an order under the name provided. Could you please share your order ID or email address with us so we can look into this and make things right for you? You can also reach out to our Customer Support team directly at [email protected]. Have a great day! ⭐