Toby S.
NuLeaf Naturals Poor Customer Service
I purchased $95 worth of NuLeaf CBD:CBN products to help with sleep issues. They were gummies and tincture. The products aren't working for me and I hoped that Customer Service would be helpful in suggesting something else and offering to send me replacements for the unused items. Their response was basically "touch luck" we don't accept returns and we don't care about making you happy. I have purchased from several CBD companies in the last few years, and if I ever had interaction with their CS, it was always 'how can we correct the situation'. NuLeaf does not care to retain you as a customer, they don't care if you're satisfied with results from their products and they won't spend any time or effort towards customer satisfaction. I DO NOT RECOMMEND purchasing from them!! UPDATE: Customer service resolved the issue to my satisfaction.
Response from NuLeaf NaturalsAug 17, 2026
Hi Tody, We're really sorry to hear your first experience left you feeling unheard, that's not the standard we hold ourselves to. While our policy doesn't allow for returns on opened products, customer satisfaction is always a priority for us, and we're glad we were able to step in and get you a replacement for the CBN Oil Gummies at no extra charge. Making sure you're actually happy with what you receive matters to us, and we're glad this could be resolved to your satisfaction. Thanks for updating your review to reflect that, and please don't hesitate to reach out ([email protected]) if you ever need anything else 🌿 Have a great day! 😊