NuageReviews of nuagewears.com

Don’t order unless you don’t care how long it takes to get your products. I placed my order a month ago and tracking hasn’t updated in almost two weeks. When I contacted their customer service they just told me to keep waiting. They refuse to treat it as a lost order like all of the other online retailers I’ve ordered from.

Excellent customer service - Yoki made sure to take care of my exchange request.

Still waiting for my order

I’m so disappointed with the quality of my purchase because one of arrived with damaged and the others didn’t fit properly.

Lately, purchasing products online have become a buyer beware experience with products not being as advertised and customer service being difficult and not helpful. I can happily say this does not apply to Nudge. I love the product. Beautiful, seamless, and comfortable. Their customer service is also top notch.

The company does not respond to customer service emails, contact form submissions, or honor their return policy. Their website clearly states that unworn and unwashed items can be returned for a full refund, but when you receive the items, the packaging says that if you even open the item, you cannot return it.

I purchased a total of 12 pairs of panties (4 sets of 3 pairs) based on the advertised comfort, fabric, and sizing information. At the time of writing this review, I have only received my first set, the NuCloud Low Rise Original. I opened only the black pair to try them on, and unfortunately, they were very uncomfortable. I have extensive experience shopping for clothing online, and in my opinion, both the fabric and the sizing did not match the expectations created by the product description. One of the main reasons I chose these panties was because they were advertised as having an ultra-thin, barely-there feel. However, the material I received does not feel or appear nearly as thin as it is portrayed in the advertising. That lightweight, second-skin appearance was what initially appealed to me, and the actual product did not meet those expectations. I am 5’8”, 152 pounds, wear a size 8/10 in jeans, and am typically a medium. Because I prefer my underwear to fit comfortably rather than tightly, I intentionally ordered a large. Even the large fit much smaller than expected. I also have additional Nuage panties arriving in medium, but based on how the large fit, I do not plan to open those packages because I expect they will be even smaller. I hope the company will allow me to return the unopened items. I wanted to share my measurements because I know sizing information is helpful to other shoppers. While others may have a different experience, I believe the sizing chart should be reviewed, as it was not accurate for me. I hope Nuage considers improving both its sizing guidance and ensuring that its product descriptions and marketing more accurately reflect the actual fabric and fit so customers can make informed purchasing decisions. I sent them an email today, 14 July 2026 at 1130. Let’s see how long it takes to respond.

It took a MONTH to get my order and when I got it, it was a TERRIBLE product. Of course, now I can't get in touch with anyone about a return. Very frustrating. DO NOT RECOMMEND