NuageReviews of nuagewears.com

I would leave a 0 if I could. The underwear are falling apart and the customer service stopped contacting me after saying they would give a full refund.

Garbage and the fact that you can't leave a direct review from your order should be sign enough. Ordered a pack of undies and hated the fit. Crawl up something awful but couldn't return. Then out of desperation wore them a second time and after the wash the cr o t ch started peeling away from the underwear! What the hell! Wish I could submit a picture. Total garbage.

I ordered a NuCloud bra for my wife in blue, size medium. What I received was cream, size large. So I contacted them via email, which is the only way since they don't have a customer service phone number. After 10 days, I STILL have not received a reply. BEWARE of dealing with this company! I believe that I have been SCAMMED!

I purchased several pair at one time. As soon as I got them, I received an email from the company about how sorry they were for the delay due to product issues. The issue is the glue they are using was not compatible with the new material. I quickly found that all of the panties liners came loose before even wearing them. They followed up the first email with a deep apology saying they would replace all the damaged products. I have not received replacement. I wrote to the company for replacement and again have heard nothing. Although the fabric is great, if the seams do not hold together they are worthless. I would not recommend buying this product with their poor response to issues.

I placed an order through their website, but I never received the product or any updates regarding my order. I sent three emails, but they never responded, and their phone number is disconnected. There is no way to contact them about my order or to request a refund. I believe this website is a scam.

Do not trust - there is no customer service. I’ve got an order outstanding for a month that hasn’t yet been dispatched, even though I paid extra for express delivery! Emailed many times and I’m being ignored. Had products from them before and been pleased, but now spent a lot of money on a big order and I’ve been left with nothing. Very poor. Do not trust!!

This company has terrible customer support. They changed my order to a “pre-order” AFTER I placed it (when I ordered it stated that items were in stock). Then they insisted that this was always a pre order even though they had sent emails apologizing for defective products that was causing unexpected delay. Alternatively they said the website hadn’t been updated. They never got their story straight and just made up a bunch of bullshit to justify their complete lies. I spent weeks communicating with the support team and received the same pre-written reply back each time that never addressed the issue. They completely lack accountability and just lie lie lie. Don’t trust this company

Don’t order unless you don’t care how long it takes to get your products. I placed my order a month ago and tracking hasn’t updated in almost two weeks. When I contacted their customer service they just told me to keep waiting. They refuse to treat it as a lost order like all of the other online retailers I’ve ordered from.