National UniversityReviews of nu.edu

I was searching for an online law school and National University popped up in the search. Of course, as with most online schools, you can't get past a certain point without giving them your info. Once I did that and I was on their site I could not find anything about a law degree (even though they do apparently have a law school) so I just backed out of the site. Then the texts started. I just ignored them. Today I got a call. The young lady that called me asked me about my interest in their Master's of Education. At no point in time did I ever choose that as what I was interested in seeking so no idea how that ended up on my information. She then asked what kind of degree I was seeking and I stated a law degree. She asked "what level?" Huh? A law degree is a law degree, but officially it is a Juris Doctorate and I stated as much. She asked me IF I would be completing my Master's degree within the next 6 months and I stated that I wasn't seeking a Master's Degree to which she replied (and I kid you not) " you can't get a doctorate without a Master's". Uh, yes you can especially if it is a law degree. She disconnected the call (albeit politely) because NU couldn't help me until I got a Master's Degree. Knowing that not even Harvard requires a Master's Degree to apply to their law school, and figuring this person was just ignorant, I called back and I got a young man. Despite treating the call as if NU was the one who initiated the call and not me calling back after the first lady basically hung up on me. He proceeded to asked me what kind of degree and I stated law. This prompted him to ask me if I was seeking a law degree at the undergraduate level, graduate, or doctoral?? Again, what??? He didn't seem much better versed in what a law degree is but at least he was willing to connect me through to an advisor. I guess because of the whole M.Ed error the call transfered to the "education" pipeline and that advisor had to transfer me to the law school pipeline. That advisor, after asking me a few questions, informed me that in order to enroll in their law school, I first had to obtain a bachelor's degree in pre-law studies. (My current degree is a BBA.) Now, I have no idea if that is actually true (it isn't at any law school I'm familiar with, including Harvard) but at this point I am so frustrated (and also somewhat amused) at the sheer stupidity of the 4 people I dealt with today, that I can safely say that the very last school I will ever consider for any degree let alone a law degree is National University. National University this is your introduction to people, your "first impression" so to speak, and this the caliber of people that you serve up to the public to represent your University?? Really? Based on what I can find online, your school has a pretty good reputation, although it does appear to be most highly rated in Education degrees. After my experience today, I think it is safe to say, that you do not practice what you preach.

National University has extensive Financial Aid delays in processing. I believe the staffing is inadequate and they will not reveal what the manning is. They all work remote. Trying to get finacial aid is really stressful, tiring, and simply exhausted me.

Pro's: The professors are eager to actually teach and they quick to respond if you have any difficulty in the class. The class structure is ideal for someone who is working full time. Con's: NU's advisors and records department are utterly useless. If you need help in any way, you probably have to escalate it to a supervisor or try to do it yourself. My current issue with them is that for 3 months my advisor said my transcripts are all in their system. Then this week I was told that I've been temporarily withdrawn from all my courses because they are missing 2 of the 4 transcripts I had to submit prior to enrollment. Then when I called my advisor for additional information, she told me that I was missing ALL my transcripts. I had to get in touch with Parchment to verify that my transcripts are sent to records and they assured me that it has been sent to the correct email. I have the confirmation for proof. The only fix action that these "advisors" told me was to re-order the transcripts again, each costing $8-15, and hope that the records department gets it. So now I am screwed financially because I needed the BAH received from the GI Bill to offset some expenses. Update: After escalating the situation I was able to have my issue resolved, but I still missed an entire course.

Horrible school. I had to get the Department of Education involved before they processed my financial aid. There are alot of incompetent and rude workers in the financial aid department. The instructors also don't take their jobs seriously. It's just a bunch of part-time instructors who already have other jobs at other online universities.

This is the worst online school ever. This school should NOT be open for business. What a nightmare. I sent my transcripts, then after 2 months, they tell me (by email) they don't have my transcripts yet and I need to send it again? What a waste of time. NO ONE answers the phone. Advisors change all the time, like changing underwear. I've been told different things by different advisors. The financial aid office is awful. The whole school is literally like dealing with the DMV with no one willing to get you the answers needed. Not even sure how this school is in business...

National University is a scam. I have attempted (with no success) at reaching these folks. No Bursars office...no registrars office....NOTHING like a phone number to actually REACH SOMEONE at this university. Based on the laughable responses....I will be pushing this up the chain at the VA and Military Education departments that they need to closely examine this school as a possible degree mill or an outright scam. This shall iinclude reaching out to whoever was stupid enough to certify these scammers! I have been TRYING to reach someone to enroll.....after spending multiple days and hours on the phone trying to navigate through their 'phone-hell' system.....I got to leave a message. To all military out there.....I CALL BS....look elsewhere. I got my REAL Masters from a REAL university...any degree from NU will disparage any degree you already have.

UPDATED:. I tried emailing this VP on the reply section multiple times but no response or resolution. Avoid this university because you deserve so much more. National University is the epitome of institutional incompetence, wrapped in misleading promises of support and professionalism. My time with this university, from 2019 to 2024, was defined by disorganization, unresponsiveness, and outright exploitation. Quick to Save Face, Slow to Resolve Issues
The irony of National University is that they respond to public reviews like this almost immediately to salvage their reputation, yet they were nowhere to be found when I actually needed help. It took over 15 months for them to come to a final decision on my petition—a decision that required me to chase down every department imaginable. I reached out to Quality and Assurance, Re-Entry, Advisors, Front Desk (completely useless), and even their so-called VA department, which is equally inept. The only consistent thing about this institution is its failure to deliver results. A Sea of Incompetence
I can’t even name five employees who are competent at their jobs. Most interactions were met with delays, vague answers, or complete apathy. The few employees who were helpful are so rare that they account for less than 10% of my experiences. For a university claiming to cater to working adults and veterans, this level of dysfunction is unacceptable. Exploiting Veterans and Their Benefits
 As a veteran, I trusted National University to provide the support they advertise. Instead, they nearly drained my VA benefits while delivering subpar education and administrative chaos. Their claims of being “veteran-friendly” are nothing more than a predatory tactic to exploit those seeking to rebuild their lives. I trusted them during a vulnerable time, and they took full advantage. A Bureaucratic Nightmare
Every interaction with this institution feels like pulling teeth. Administrative processes are inefficient, riddled with delays, and devoid of accountability. The lack of communication is staggering—weeks and months would pass without answers, leaving me to escalate issues repeatedly just to get the bare minimum of attention. Do Your Research—There Are Better Options
This institution does not deserve your time, money, or trust. National University is a machine designed to extract as much as possible from its students while offering as little as it can get away with. If you’re considering enrolling, stop and look elsewhere. There are far better universities that value their students and deliver on their promises. I can personally vouch for the accuracy of every negative review before mine. They are not exaggerations; they are the reality of what this institution puts its students through. Save yourself the frustration, financial loss, and wasted time—choose a university that genuinely supports its students.

I have to say I contacted this college in September. It took over a month for anyone to handle any of the proper professional protocol. I was continuously told that my transcripts had not arrived! Come to find out they had been there for over a month after continuously telling them that I have a receipt stating that they did receive them in September ,then last week my advisor asked me am I available to start on Monday? I’m thinking everything’s good to go since I waited an entire month. Signed enrollment paperwork and said someone would contact me to enroll me. I have messaged everyone, and nobody ever responds. I was supposed to start Monday I don’t know if I go to school here or not because I don’t even have anybody to tell me what the heck is going on at this school. Definitely feel discouraged and definitely feel the need to file a formal complaint with the board of education or whoever I have to because this is very unprofessional. It’s been two days now, but I was supposed to be attending classes and enrollment specialist has done none of her part or no one has even explained anything to me about my financial aid and financial aid paperwork has been there for a month. This is the worst experience I have ever experienced and I have been in three colleges. I’ve never seen such a huge lack of professionalism or follow through! But I guarantee that bill would be due! Wondering what Excuse my advisor will for me tomorrow. Who told me that he personally had somebody watching over? Lies!! Do not enroll here if you are looking for professionalism if the relationship starts off bad whether it is a person or a school or a company that is exactly who they show you they are through the entire relationship! Planning on dis-enrolling myself tomorrow. I would like to update this review, although there were some challenges with getting enrolled. Those issues have been resolved and now I will give you a review now that I have been in the class for two weeks. I am very, very happy now I happen to love how you’re not overwhelmed with 12 units in a semester, you get one class and you’re able to focus on that one class it is quite different compared to a typical college. I actually think this format of how national university runs their courses to me. Seems like it would be a Perfect way to be successful! Within this place of learning, everything seems to be mapped out for you. The rest is up to you to go and get it! But they make that even easier for you to do. I have Attended community college and a university college national University’s format for their bachelors program or masters program, Makes it almost impossible, Not to succeed! The way it is set up. You are still able to do school. Take care of home and work.