National Seating & MobilityReviews of nsm-seating.com

First let me start off by saying NONE OF THE W/C COMP. CARE FOR US, our illnesses, or problems. NSM bought out a smaller company (Hudson) and I've been with them for 10 years - or 2 motorized w/c. Trying to get a new w/c cuz it is time. They lie like rugs!! They suck to H, don't give a damn about our w/c, takes FOREVER to get someone on the phone after leaving 8 messages about my joystick not clinging to its magnet, before someone comes out to BS you about your equip., says they have to order WHTEVR, never get back to you for MONTHS before they come out to "fix" (I use that term VERY LOOSELY). // Called them Aug. '24 about joystick, told them the magnet won't hold anymore, got told to ""CALL BACK AFTER THE HOLIDAYS""; In Nov., I went to the store, made a right turn, joystick left magnet, kept me turning, I fell out of w/c, broke my thumb, scarred up my face on a retaining wall; strangers picked me up and helped me and called cops, fire, ambulance but they, the AMB, can NOT take a motorized w/c into the cab and I was NOT leaving my $38K w/c in the street for someone to take!!!, Obviously a fire truck could not take me, NOT EVEN THE COPS would walk me to ER (they couldn't take me in car - not allowed and the w/c doesn't fold), so I walked to Tufts ER in pain by myself!! I could NOT GET SURGERY because I would not be able to use the joystick, R side, R handed, R thumb. Hopefully I won't get stuck with NSM this time around.

Graham at the Kelowna branch in BC (Canada) was extremely helpful when the push handle broke on my mum's wheelchair whilst we were on vacation from the UK. He was extremely responsive and helpful - suggesting we drop the wheelchair in for them to look at and showing concern that mum would not have access to the wheelchair for the few hours it was with them. We had a phone call to say a temporary repair had been made a short while afterwards (as they did not have the necessary parts for a UK wheelchair). We collected the chair and Graham made sure we were happy with the temporary repair - and an even nicer surprise was that they did not charge for their time.

I bought a standing frame for $4500 and paid out-of-pocket. It really hurt my knees, and I am 5 foot three and it said for people 5 feet tall. I worked with one of their representatives for 2+ months and was promised repeatedly that they would get me the correct adaptive kneepads. I was willing to pay for these, they never did. They refused to take the equipment back. It’s outrageous. How poor this company in New Mexico works with their customers.

I have been extremely pleased with the work and caring attitude of your employee Warren. i have been in a wheelchair for a long time and have dealt with other companies in Nova Scotia. I am so glad to have Warren to deal with. No comparison to the others. I will deal with Warren for all of my future purchases.

Started power chair order process in January. In February got a call to review payment plan after Medicare approval. Negotiated settlement for monthly plan. Assumed chair was ordered. Got a call in March saying plan was not approved and chair had not been ordered. Company lies to customers and horrible follow up. Medicare should not approve anything from them

RUN..STAY AWAY! THESE PEOPLE COULD CARELESS ABOUT YOU, I HAVE WAITED 8MONTHS TO GET A POWER CHAIR REPAIR AND THEY GAVE EVERY EXCUSE IMAGINABLE, FIRST THEY SAID THEY GAVE WRONG CODES, NEXT THEY DIDNT HAVE ENOUGH MECHANICS, NEXT IT WAS MY DR'S FAULT FOR NOT SENDING IN THE PAPERWORK(I PROVED THAT A TOTAL LIE!) THEN IT WAS NOT APPROVED BY MY INSURANCE YET EVEN THOUGH I HAD THE APPROVAL PAPERWORK FOR MONTHS. NEXT THEY BLAMED IT ON THE WRONG CODES BEING ENTERED AGAIN. THEN A WOMAN FLAT OUT LIED TO ME TELLING ME SHE HAD NO DIRECT EXTENSION ANYMORE SO SHE WOULDNT HAVE TO DEAL WITH ME CALLING ABOUT MY REPAIR ANYMORE, I TOLD HER I LOST HER EXTENSION AND ASKED FOR IT AGAIN ( I ACTUALLY HAD IT IN MY DRAW AND AFTER WE HUNG UP I CALLED AND IT WAS HER EXTENSION) LIARS AND THEIR REPAIRS SUCKED, ONCE, before this repair request.. THEY CAME OUT AND FIXED MY WHEEL CASTERS, A WEEK LATER THEY WERE BROKE AGAIN. THE LAST TIME I CALLED I HAD MADE SURE I HAD A UNITED HEATH AGENT ON THE LINE WITH ME BEFORE I CALLED AND WAS LIED TO ABOUT IT BEING APPROVED AGAIN, AT THE POINT I TOLD THE UNITED HEALTH AGENT WHAT I BEEN DEALING WITH AND SHE INFORMED THE NATIONAL SEATING AGENT THAT WAS FALSE INFORMATION..SO I FIRED THEM AND FOUND A MUCH BETTER COMPANY, AGAIN RUN FROM THIS JOKE OF A SCAM COMPANY THAT LIES TO ITS CUSTOMERS AND COULDN'T FIX A BENT SPOON PROPERLY NEVERMIND A POWERCHAIR. MINUS 1 MILLION STAR RATING

National seating and mobility is the worst company I have ever dealt with. They don’t even deserve one star. It’s so true, they don’t answer phone calls and don’t ever leave a voice mail message. Your call will not be returned. They have been working on my husband’s chair for at least 7 or 8 months. The technicians keep ordering the same wrong parts. Over and over again. It’s been established 3 times, the chair doesn’t need a battery and joystick. Yet, they come with a battery and joystick. I never seen anything like this. And they have horrible customer service who tried to tell me that my husband should use his manual wheelchair. My husband had a stroke, and can’t use his right side. Yet the rep thinks a 6’5 400 hundred pound man should use a manual chair everyday. Honestly, I don’t think they know what’s wrong with the chair and they don’t care.

I absolutely love this company!! They are so passionate about what they do. They have some of the best customer service especially Mrs Trina. And Mike , and David are awesome. They have great quality items. I would definitely recommend this company!! You will love them