National Seating & MobilityReviews of nsm-seating.com

National Seating & Mobility: Where Is the Accountability? My experience with National Seating & Mobility's Bronx/Northeast operation has been deeply disappointing, particularly given that this company serves elderly and disabled individuals who depend on reliable mobility equipment. My 90-year-old mother's wheelchair arrived damaged and remained inoperable for months despite repeated attempts to obtain assistance from regional management. Although repairs were eventually completed, additional equipment and seating issues remain unresolved. Rather than taking ownership and helping coordinate a solution, NSM has repeatedly left me to navigate the problems myself. Most troubling, I escalated these concerns directly to the company's CEO and have yet to receive a response. After reviewing other customers' experiences, including complaints published by the Better Business Bureau, I was disturbed to find similar concerns about delayed repairs, poor communication, and lack of accountability. While I cannot speak for every NSM location, my experience with its Northeast operation has seriously undermined my confidence in the company. For individuals who depend on wheelchairs for their mobility, safety, and independence, customer service is not simply a courtesy—it is an essential responsibility. NSM promotes a mission centered on improving people's mobility and quality of life. I would respectfully ask its leadership to demonstrate that commitment through timely service, meaningful communication, and accountability when things go wrong. My concern is not that mistakes happen. It is the apparent unwillingness to take responsibility for correcting them.

The sale was wonderful and the entire first experience was very promising,, wonderful, professionals for assessment and sales although it takes months to get a chair ! But the service is totally unacceptable.. I bought a high end Pride scooter from them years ago and now have had a level 2 wheelchair for approximately 16 months….but I have twice had problems with my wheelchair making it unusable, and it is my only wheelchair I can use for Dr appointments,, PT etc.. I called May 1st for help with getting the chair fixed as it was unusable with the hot stick apparatus falling off and calf pad falling off,, my son finally was able to make it useable,, I this is June 3rd and I was finally given an appt for next Monday which I find 100% unacceptable.. when you depend on your chair every day of the week,, the company that gives a great sales pitch needs to follow up with 24 hour service 7 days a week…. Once you buy from them you are on your own.. I had purchased a prior wheelchair from another company and they were available always,, if your chair was unusable they came out and fixed it,, I went to National Seating for this chair because the other company was not selling this level of chair at The time,, however, they are now selling these wheelchairs ..5 weeks to fix a wheelchair that we need every day is just NOT acceptable!! This company needs to provide service to coincide with sales enthusiasm!! Sales are 5+ and service had to stretch to give it a 2.. don’t get me wrong,, the man who does eventually come is a kind efficient man who does an amazing job! This lies in the top levels of the company..

What can I say about national seating and mobility that is good. Well, I did receive customer service but it took months. I do not like that they tried to encourage me to get Medicare advantage just to get a power chair when I was entitled to receive a power chair in a more timely fashion from medicare. They build medicare for a chair That they ended up repossessing from me and then never gave me another chair to replace what medicare had authorized and I have proof. They said that they would give me a new power chair more suitable for my size and my home but every time I have reached out to them in contacted them they have failed to respond. I do hope that they did not fraudulently Bill Medicare for a chair that I Received but was then taken back by them because they provided a chair that was not suitable for my size and wait nor for my home. I do hope that someone from national seating and mobility will reach out to me and make good on their promise to provide me with a suitable chair for my home and my person.

Albany, NY office. Find another provider for your DME. My giving them two stars is being extremely generous. Trying to get someone to answer the phone is ridiculous. Leave a message and they never get back with you. They just won't. Even several messages and nothing back from them. I've been dealing with this place for years. It's a real sh** show over there. Some of the rudest, most incompetent people I've ever dealt with. I was told recently, by an employee, that nobody ever gets fired. Regardless of how they treat customers, it's a job for life. Now that's not any way to run a business and explains the horrible customer service. I have never received my DME in a timely manner. It's always some problem with the doctor's office. They don't take responsibility for any issues. Actually, it's pretty disgusting. I'll be filing a report with the Attorney General. I will no longer accept being treated like garbage.