National Seating & MobilityReviews of nsm-seating.com

I called the No indicated in NSM's website, asking for a wheelchair model, that NSM is a distributor according to the manufacturer. The agent who responded had no idea, so she transferred me to the Miami/Doral Branch. The lady at the Branch that responded also had no idea of that model, and then proceeded to hang up on me when I requested that she take my message for a representative to call me back next business day, IT'S THE MOST HORRENDOUS CUSTOMER SERVICE ...

I received a brand new electric wheelchair in April-2025. Ever since it has charging problem. It started to lose power in about four blocks. I have called them several times and they changed two different modules and the charger but the problem is still there and this is January-2026. Horrible answering service. They don’t call back when i leave massages. It seems like they can’t even figure out the exact problem. I can’t go out on my wheelchair.

I started the process of getting a new wheelchair in 2023. I did everything that was required on my part. I saw the doctor and had the face to face, etc... My doctor tried calling MSN, left messages and I did too over a period of months. We never received any call backs. I finally did get a hold of and spoke to a real human being. When I spoke to this human being, I was told that my order was canceled because they never heard from my doctor and I. WE DID NOT GET A RESPONSE AFTER LEAVING MESSAGES or WE COULD NOT GET THROUGH. So, my doctor and I had to start the whole process over again. My doctor was irate and so was I. I finally got to the point where I actually had to see a physical therapist and a NSM rep at the same time. I received a message from my doctor saying that that an appointment had been made. I went to that appointment. The physical therapist did what she had to do while waiting for the NSM rep to come. We waited a long time. THE NSM REP NEVER SHOWED UP! There was never a phone call to cancel. There was NOTHING! I was furious. I waited for over a year for that appointment. The whole point of that appointment was for the physical therapist and the NSM rep to be there at the same time. I went home and called NSM. I was seething. I called NSM and spoke to an actual human being. She said that she would look into the matter. The physical therapist had my appointment on her schedule. Then, I called my sister who is my medical advocate. She called MSN to try to find out why the NSM rep didn't show. My sister was told that my appointment was not put on the rep's schedule. 😡 Whoever does scheduling at NSM messed up royally! The NSM rep a few weeks later came to my house to measure me and my old wheelchair. My chair arrived 3 months later. I have gotten 3 wheelchairs and a scooter from NSM in the past, I would have thought by now their customer service would be better. Each experience each time has gotten worse. Their customer service is terrible! I need a wheelchair because I can't walk. My wheelchair are my legs. People need these medical appliances to stay active. It shouldn't take so long or be that difficult to get what is needed. There should not be that much run around. It took 1-1/2 years to finally my new wheelchair. That's not acceptable. My doctor said that she will never use NSM again, ever. She said that she will not allow another patient to use NSM. I am done with NSM!!!

Can improve by NOT FRAUD ON MEDICARE! Stop denying rehab to eligible folks who would be better served by Physical Therapy or Occupational Therapy. It is more financially lucrative to sell a wheelchair and keep the person deprived of their dignity. It silences people individuals, forges a path to nursing homes, deprives of human rights and fills the pockets of greedy people.

Richard Petersen made it easy for me to just sit down and listen. I don't usually go through the process of what any have to say or talk about how things are, but Richard Petersen was smooth and professional. I had missed my appointment just because i wanted to hear everything he said. he was there from the beginning to the end, thank you Richard Petersen.

My wheelchair needs to be lemon lawed before I end up getting hurt because of this wheelchair. Here’s why: 1) I’ve had a lot of technical difficulties where my wheelchair errors and then just powers down, twice while I was crossing the street and was almost hit. Then there was a glitch where joystick out of center came up about 20 times when I was stopped and not touching it. It updated and powered off well I was using it. 2) The chair itself is unsafe the company has sent people out to fix it multiple times * because the side pieces that hold me up are constantly falling off * the right arm is going to fall off * the joystick had to be replaced * and more they don’t believe in paperwork (showing there were repairs) so I couldn’t lemon law my wheelchair. When I first got the chair the seat cover ripped right at the seams which is covered by warranty but my insurance still payed for a new one. Know I’m waiting on knew motors on a 1 year old chair. The batteries needed to be replaced at 6 months, and aren’t working correctly now.

In 2024 I received prescription for a new manual wheel chair., but the wheelchair did not fit it was too wide, the wrong push handles. One month I met with Jeremy Pierce of National Seating & Mobility (NSM) together with a therapist from Swan Rehab regarding the new manual wheelchair. I have been trying to successfully connect with the employees of NSM office to complete the original order. As of today 7/30/2025, I is still without a functioning wheelchair. I am is 78 years old, quadriplegic, has used wheelchairs for the last 50 years, and this is completely unacceptable. This company is so bad that is not accredited by the Better Business Bureau. They are also a vendor from Humana, and Humana is actually very upset with this company.

My granddaughters foot plate has needed repair for WEEKS. We have left 4 voicemails within the last 2 weeks and no reply. Switching vendors. This is a disgrace