Jason
Scam
Scam. 2 weeks and my order has not shipped and they will not reply to any of my inquiries. Do not shop here.

👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...
Novostella (novostella.net) has 205 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing205 approved reviews, newest moderated first
Jason
Scam. 2 weeks and my order has not shipped and they will not reply to any of my inquiries. Do not shop here.
Brian
When we ordered they said it would arrive in 3 to 5 business days. It has been 10 business days and no one will respond.
KC
Lights are bright, however the remote control only works within a few feet of the lights.
Response from NovostellaJun 20, 2024
We appreciate your feedback and are glad to hear that you had a generally positive experience with our product. We're sorry to hear that the product did not fully meet your expectations. We continually strive to improve our products, and your insights are invaluable to us. If there are specific aspects you think we could enhance, we would love to hear more details. Please feel free to reach out to us at: [email protected]
Michael G.
Been over a week still no package, or email with shipping tracking number
julio P.
A week from my payment and i did not get my item shipped your website said ship 48 hours after payment also emails was sent without answer yet
Donise R.
The lights themselves I really like. What I didn’t like, was when I ordered the 100 foot strip, I expected it to be one plug-in and it being 100 feet in one direction. But it was two 50’s together with one plug-in in the middle. And the way my house is built, and where my plug-ins are located, I needed it to be a straight 100 feet because we also wanted to install a 50 foot strip so we could go around 3 sides of the house. The don’t daisy chain together so each one is individual. You cannot hook two together. I do believe the app said that you can combine or merge the devices together so they would function as one when using the app, but I never got to that point. We returned both the 50 foot strip and the 100 foot strip which was a little costly. I went the cheapest route and it was $35 to ship both boxes back. But the company did refund our money. I did have to send them pictures of the box and all of the supplies inside and the lights so that they could determine if they could be resold. I’m really sad that they don’t hook together or that the way that they are designed doesn’t really work for my house because I liked the lights.
Cometoshi
Overall good design. Need to make the power source outdoor ready or make the cord longer from the first light to allow it to be appropriately plugged into an indoor spot.
Response from NovostellaJun 20, 2024
We appreciate your feedback and are glad to hear that you had a generally positive experience with our product. We're sorry to hear that the product did not fully meet your expectations. We continually strive to improve our products, and your insights are invaluable to us. If there are specific aspects you think we could enhance, we would love to hear more details. Please feel free to reach out to us at: [email protected]
Kyle T.
Delivery was quick. Easy to install and set up. App gives you so many color options. I wish it was a little more customizable but I'm happy with the preset options to choose from. I put these outside for Xmas but I will be using them year round for parties and holidays.