NOVICAReviews of novica.com

3.7102 reviews
Jewelry & Watches

NOVICA

About NOVICA

Novica unites you with more than 2,000 extraordinary master artists around the world. Read about their lives, explore their fascinating cultures, and select from more than 30,000 handcrafted works of art.

NOVICA (novica.com) has 102 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: novica.com
Website: novica.com
Category: Jewelry & Watches
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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NOVICA reviews

102 approved reviews, newest moderated first

JennFrom F.
May 15, 2017
I love NOVICA.
I have been buying products from NOVICA for at least 5 years now and have not once been let down on quality or craftsmanship, a a mater of fact I buy something from NOVICA at least 3 times a year and had several sterling silver pieces, a couple of handbags and my new favorite their leather and silver bracelets. They ship very quickly and send you updates of when your order is shipped and the items get to deliver incredibly fast, specially if you consider that shipping is really inexpensive and they are shipping items some times directly from India which is amazing to me! They have beautiful jewelry at a very affordable price and their pieces are unlike anything I can find here.
Response from NOVICAMay 24, 2017
Hi Jenn, Thank you very much for your review! We really appreciate you taking the time to let us know how we are doing. Our artisans also benefit from your feedback, as it ultimately helps them succeed in their enterprise. I am happy to see how happy you are with our products and customer service. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service. Thank you again for your feedback and kind words. We look forward to serving you again in the future! Best Regards, Aaron NOVICA Customer Care 877-266-8422
Ashleigh D.
May 9, 2017
I am a return customer for a reason!
I am a return customer for a reason. I believe in NOVICA's mission and I've never once been disappointed with their products, shipping, packaging, or communication. I've purchased many items as gifts for others, but one notable item that I've purchased recently is my blue cardigan with multicolor sleeves. It's beautifully made, has held up extremely well to being run through the wash (I should probably be more careful with it), and it fit exactly as I expected it to. A similar cardigan would have cost much more in a place like Earthbound, and I have the satisfaction of knowing that NOVICA is helping artisans around the world. I would absolutely, without hesitation, bet a paycheck on NOVICA, their products, and their customer service.
Response from NOVICAMay 24, 2017
Hi Ashleigh, Thank you very much for your review! We really appreciate you taking the time to let us know how we are doing. Our artisans also benefit from your feedback, as it ultimately helps them succeed in their enterprise. I am happy to see how happy you are with our products and customer service. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service. Thank you again for your feedback and kind words. We look forward to serving you again in the future! Best Regards, Aaron NOVICA Customer Care 877-266-8422
Kaspar te V.
Apr 18, 2017
Customer support is extremely poor
Last Sunday I ordered a ring through this website, but I accidentally chose the wrong size. I immediately tried to cancel / change my order, leaving Novica with multiple emails and numerous attempts to reach them by phone. None of my e-mails have been replied to, and I also haven't had a call back. The ring is now shipped, and upon reading these other reviews, it is probably going to take a long time for me to get the right size. Already unhappy with the customer service of this company, and I really hope my problem will be resolved quickly.
Response from NOVICAApr 18, 2017
Greetings, Please accept our sincerest apologies for the delay in our reply, as our offices were closed for the holiday. We have already addressed your issue and you will receive the correct item with no additional transit time! If you have any additional questions or concerns, please feel free to send me an email at [email protected] and I will be happy to address them. Thank you again for your feedback and thank you for shopping with us. Best Regards, Aaron NOVICA Customer Care 877-266-8422
Jack L.
Mar 25, 2017
Feel good about great gifts
Novica provides a unique array of beautiful, handcrafted items produced by artisans whom would otherwise have no access to the international market. They can earn fair value for their crafts. And that means you can give gifts that are doubly rewarding; they are beautiful and their makers have been properly compensated. The descriptions are clear, dimensions and sizes are listed for every item and the photography is beautifully representational. Items are shipped in readily recyclable packaging that is very, very secure and protective of even the most fragile items. And I have never had the annoyance of the shipped air (bubble wrap, air pillows) most online retailers use in abundance to fill oversized cartons. Over more than a decade of transactions with Novica there have been just a couple of occasions to call customer service. They are among the most conscientious and helpful phone staff with whom I have dealt. This is a very good company.
Response from NOVICAMay 30, 2017
Hi Jack, Thank you very much for your review and your kind words. We strive to empower our artisans and provide top notch customer service. Thank you for being such a long standing customer! We truly appreciate your business and our artisans appreciate your purchases as well as it ultimately helps them succeed in their enterprise. Thank you again for your feedback and kind words. We look forward to serving you again in the future! Best Regards, Aaron NOVICA Customer Care 877-266-8422
VH
Feb 1, 2017
Awful
Purchased a bracelet for a friend and was in shock when it finally arrived. It was so small, it could barely fit a child. Totally unacceptable and crappy. They do not pay for the return postage even if the product is not acceptable...I had to pay for insurance coverage and return shipping. Will never do business with them again. Beware if of Novica...total rip off.
Response from NOVICAApr 3, 2017
Greetings, Thank you for taking the time to leave a review and please accept our apologies. At NOVICA, we are happy to pay for return shipping costs if something is wrong with product, listed size is incorrect, or if the text and or photo on the site is incorrect. We are also happy to reimburse any shipping charges you may have paid. Please feel free to send an email to [email protected] and mention me in your email and I will be happy to refund your shipping costs. Thank you again for your feedback and we look forward to hearing from you so that we can help you out and get your shipping fees refunded. Best Regards, Aaron NOVICA Customer Care
SteeVay
Mar 20, 2012
Unique, beautiful merchandise
Everything they have is unique and artisan made. It is always presented beautifully, with a descriptive story card and brief information about the artist. I have spent thousands of dollars with this site. I look to them whenever I want to give an outstanding gift to someone.
Response from NOVICAMay 30, 2017
Greetings, Thank you very much for your review! We really appreciate you taking the time to let us know how we are doing. Our artisans also benefit from your feedback, as it ultimately helps them succeed in their enterprise. I am happy to see how happy you are with our hand-crafted products and customer service. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service. Thank you again for your feedback and kind words. We look forward to serving you again in the future! Best Regards, Aaron NOVICA Customer Care 877-266-8422

NOVICAReviews of novica.com

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I love NOVICA.

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Customer support is extremely poor

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Unique, beautiful merchandise

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About these reviews

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I am a return customer for a reason!

Customer support is extremely poor

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