Novica unites you with more than 2,000 extraordinary master artists around the world. Read about their lives, explore their fascinating cultures, and select from more than 30,000 handcrafted works of art.
NOVICA (novica.com) has 102 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Sandra P.
I purchased a pearl sterling silver ring at the end of June, 2022 and the pearl fell out. I have the order #, etc. How do I get in touch with someone?
Response from NOVICASep 14, 2022
Thank you for your review; and we are very sorry to hear about your experience. We would be more than happy to assist you with this matter. You may contact our Customer Service Team at 877-266-8422, Mon - Sun 8am - 5pm (Central Time).
Kaspar te V.
Last Sunday I ordered a ring through this website, but I accidentally chose the wrong size. I immediately tried to cancel / change my order, leaving Novica with multiple emails and numerous attempts to reach them by phone. None of my e-mails have been replied to, and I also haven't had a call back. The ring is now shipped, and upon reading these other reviews, it is probably going to take a long time for me to get the right size. Already unhappy with the customer service of this company, and I really hope my problem will be resolved quickly.
Response from NOVICAApr 18, 2017
Greetings, Please accept our sincerest apologies for the delay in our reply, as our offices were closed for the holiday. We have already addressed your issue and you will receive the correct item with no additional transit time! If you have any additional questions or concerns, please feel free to send me an email at [email protected] and I will be happy to address them. Thank you again for your feedback and thank you for shopping with us. Best Regards, Aaron NOVICA Customer Care 877-266-8422
