Novica unites you with more than 2,000 extraordinary master artists around the world. Read about their lives, explore their fascinating cultures, and select from more than 30,000 handcrafted works of art.
NOVICA (novica.com) has 102 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 28 reviews with 1 star · Clear filters
star
ordered a shade that looked like chalk on me, per instructions. return is going to UK which did not notice upon ordering. no return shipping , will cost me at least expensive $19.40. would never order from them and buyer beware, wrong color? live with it and the big inital cost. or pay more to. return
Malissa
Doesn’t even deserve 1 star. Poor communication and deceptive practices.
Response from NOVICAJun 9, 2026
We're sorry to hear that you feel this way. We take concerns regarding communication and customer experience very seriously, but unfortunately we are unable to identify your order or the specific situation from your review. We would appreciate the opportunity to learn more about what happened and see if there is anything we can do to help. Please contact our Customer Service team ([email protected]) with your order information and details regarding your experience so that we can investigate further. We value all customer feedback and are committed to providing a positive experience for our customers. Kind Regards, Robbie P.
Andy K.
Am 2.2.2026 Katzenplattform 'Levi' vorbestellt mit der Info es wäre Mitte Februar lieferbar. Jetzt haben wir den 8.3. und keinerlei Kommunikation. Auf Nachfrage kommt die Antwort "in 3-4 Werktagen" - die sind auch schon wieder vorbei. Unterirdisch.
Julia Alonso S.
Los productos seguro que son buenos, pero un desastre la web. Intenté comprar una cárdigan unas cuantas veces y la web no me lo permite. La atención un desastre porque al expresar mi problema me dijeron que no podían arreglarlo y me he quedado sin la compra, cosa que me parece una falta de respeto al cliente.
Response from NOVICAFeb 18, 2026
Thank you for sharing your experience. We are truly sorry to hear about the frustration you encountered while trying to place your order. That is certainly not the experience we want anyone to have, and we sincerely apologize that you felt unsupported when you reached out for help. We understand how disappointing it must have been to attempt your purchase multiple times without success. Please know that we take feedback about our website and customer service very seriously, and your comments will be shared with our team so we can continue improving. We would truly appreciate the opportunity to make this right. Please feel free to call us directly at 800.347.3147. One of our agents will be happy to assist you personally with placing your order. We also have Spanish-speaking representatives available Tuesday through Saturday from 9am to 5pm CST to better support you. We value you as a customer and hope to have the chance to restore your confidence in us. Sincerely, Robbie P.
Melissa B.
Guaranteed delivery before Christmas was false promise. Then instead of actual refund they offered $15 store credit which is useless since I won't use them again.
Response from NOVICAJan 28, 2026
Hi Melissa, We are truly sorry for your experience and understand how disappointing it is when an order intended for a holiday gift does not arrive as planned. While we had every intention of delivering your order before Christmas, there were unforeseen international shipping delays from Peru that were unfortunately outside of our control. Your order was ultimately delivered on December 26, 2025. Because it did not arrive before the holiday as intended, we proactively refunded your shipping charges on December 24 and also issued store credit as an apology for missing the delivery window. That said, our goal is always customer satisfaction. If you would prefer not to keep the item, you are absolutely welcome to return it for a full refund. We appreciate your feedback and regret that this experience did not meet your expectations. Regards, Robbie P.
MC
Customer Service is non-existent. I had an issue with a gift I purchased not being delivered timely. The CS rep told me to contact the post office. I explained that this was their job and would you please escalate to a manager - and nothing was done. They just didn't care. In summary, if you order from them, you might get it and you might not. I never will again.
Response from NOVICAJan 28, 2026
Hi Mark, We're sorry this experience was disappointing. Our team was in regular communication with you throughout this situation, and your order was actively monitored while it was in transit. The delay you experienced was caused by a USPS misrouting during the peak holiday season, and while that is understandably frustrating, the package was ultimately delivered on 12/29. Regarding escalation: your request coincided with the Christmas holiday period, which resulted in a delayed management response. That gap was not due to indifference, but timing during a scheduled closure. Once management was available, we did respond directly and offered solutions, including refunds and return options. We recognize that delays are disappointing and we regret this experience did not meet your expectations. Your feedback has been shared internally as part of our ongoing efforts to improve communication during high-volume holiday periods. Regards, Robbie P.
Diana Patricia De L.
My first way of communication with Novica was via e-mail on August 25th, after the first failed delivery attempt by UPS, when they tried to collect Charges on Delivery, including HST. That’s when I realized my shipment had not been processed as a DDP (Delivered Duty Paid) order, even though that was the delivery method and purchase terms I agreed to at checkout, and Novica had already collected HST from me. Since then, the situation has only gone downhill. They have done absolutely nothing to resolve the issue, and now they are even ghosting me. Rebecca stopped responding to my e-mails on August 27th, so I called today (August 29th). The agent told me a manager would call me back within half an hour, as my case was something only a manager could handle. That call never came. When I tried again, I was immediately hung up on — twice — without even a hello. I also reached out via Facebook Messenger, and again, no response whatsoever. Mind you, I have been nothing but respectful and as tolerant as I can be, while watching UPS continue to make delivery attempts throughout the week because the option to hold the package at my local branch was not available for my shipment. As a result, my fragile ceramic packages continued to circulate unnecessarily. Today, UPS finally registered their attempt as the final attempt, and the next step indicated in the system is Return to Sender. Yet, I have not received a single update from Novica as to what they are doing with UPS to ensure I receive my already-paid items under the terms agreed at checkout. From my perspective, the lack of action so far seems to suggest Novica actually wants my items returned to them. Perhaps having the items returned is less expensive than fixing the mistake they likely made (i.e., paying the fees due to UPS so I can receive my purchases). If UPS were truly the one at fault, I suspect this would have already been resolved and Novica would not be ghosting me. This is stressful, completely avoidable, and unacceptable. At this point, Novica’s silence makes it feel like they are simply waiting for my packages to be returned rather than honoring our purchase agreement and resolving the matter. Customers deserve far better communication and accountability. Obviously, I do not recommend buying from Novica. Perhaps the items they sell are beautiful (I wouldn’t know!), but if things go wrong, this is the kind of lack of accountability and support you can expect from this company. Completely disgraceful.
Response from NOVICASep 18, 2025
Dear Diana, We are so sorry for the stress and frustration this caused. Unfortunately, your order was mistakenly handled by UPS as “Charges on Delivery” even though your purchase was placed as DDP (Delivered Duty Paid). We corrected the issue and paid the tax bill on August 29th to ensure your package could move forward, and we’ve been working directly with the carrier to understand how this happened so it does not occur again. Regarding communication, our colleague Rebecca was out of the office briefly at the time, but she did respond as soon as she returned and continued to follow up with you until the matter was resolved. We understand how the delays and shifting UPS updates created confusion, and we regret that this left you feeling unsupported. We’re happy to know that your order was securely delivered on September 4th and that everything arrived safely. Thank you for your patience throughout this process, and for giving us the chance to make this right. Best Regards, Robbie P.
Eliza D.
I sent 4 emails and left a voicemail and never received a response. I bought a carved box from them off Amazon. The box was okay, decent looking but overpriced in my opinion as it was almost $200. it came with a little key. I lost the key when I moved and reached out to see if I could buy a replacement key off them and never heard back. Again, 4 emails! All received the below email confirmation. Thank you for reaching out and being a part of our global community helping artisans around the world. Our goal is always to get back to you as quickly as possible with an answer to your question or a resolution to your concern. Our current response time is typically within 2 business days. Over the course of 6 weeks. I sent follow up emails and even called and left a voicemail. I never got any sort of response. Shameful customer service to never respond after so many attempts. Avoid. UPDATED TO 1 STAR. The person who responded said to email them yet again and claimed he would personally take care of my request. Well, he didn't. No response... again. Very disrespectful company.
Response from NOVICAMar 5, 2025
Hi Eliza, I'm truly sorry to hear about your experience and that your attempts to reach us went unanswered. That is not the level of service we strive to provide, and I appreciate you bringing this to our attention. Please email me your order number directly at [email protected], and I will personally look into this matter for you. While we typically do not sell extra keys, I would be happy to reach out to the region where your box was crafted and see if the artisan has any available. I cannot guarantee a replacement, but I will do my best to assist you. Again, I sincerely apologize for any frustration this has caused, and I appreciate the opportunity to make this right. I look forward to hearing from you. Best, Robbie P.
