NOVICAReviews of novica.com

This is the worst customer service ever. The first order I placed on December 3 never arrived, they told me it was lost in transit. I reordered which came after Christmas. Then, the mystery "lost" order appeared the second week in January. I returned that item February 1 2021 and still don't have a refund. I have emailed at least twice and had no help.

The 3 outfits I bought from Novia are gorgeous! The quality of the fabric is exquisite. I love the dresses and LOVE wearing them. The package is packed so nicely also. It was really nice opening it. I will be ordering more clothing from this company.

Very pleased with the ring I ordered. Looks and feels like good quality, plus very fast shipping!

Much like other reviews, NOVICA lied to prevent cancelation of my order, I put in an order and requested a cancellation on a Saturday, they waited until Tuesday after shipping the item to tell me that they could not refund the item since it was already shipped. Absolute garbage and they know it. This has been reported as an issue previously and just know that it is continuing to be systemic in the company. Do not trust them.

BLUF: Lied about dispatching my item to keep the money. Essentially I ordered one too many of an expensive item- baby brain and and obvious mistake but I contacted both the customer service and paypal service minutes later to ask them to correct my order. The next morning I got an email saying it was too late to refund as the item had “already been dispatched”. In the late afternoon I received another email with tracking information clearly showing that the item had not been dispatched when the customer service responded. So they lied. I assume because they were either too lazy to check and didn’t want to help; or they wanted to keep the money. Either way I won’t be using them again as they are obviously untrustworthy.

Item I bought is not as described No response from customer service Buyer beware what you get is what you get and live with it

received my order of 6 blue rim handmade glass classic drinking glasses (Mexico) in a timely manner and couldn't be happier! Thanks Debora at Novica Mexico!!

I received my earrings today and was blown away. They are the most intricate, gorgeous earrings I ever bought. The packaging was perfect with each pair in a pretty cloth bag along with the artist's bio. They have a liberal return policy although I can't imagine they get many returns, if any. As soon as I'm done writing this, I'm going to buy some more jewelry. Believe me, you won't be disappointed.