Peter C.
Don't expect much
I have purchased from Novica twice. The first purchase - two scarves - was shipped within a reasonable period of time. The scarves were low quality, probably not silk (as advertised), and neither of them held up for more than a few wearings - which is very unusual for scarves, as they don't get hard use. But I like the idea of helping indigenous people who are trying to earn a living, so I made another purchase. That purchase was an alpaca poncho that was shipped from a US location. It took two weeks to arrive. The item is nice enough - okay, but nothing special - and I don't have high hopes that it will last much longer than those scarves. In the final analysis, I think buying from Novica should be viewed as making a charitable donation (without the tax write-off) and getting a souvenir in return. But if you're looking for good quality handmade items, you're going to be disappointed.
Response from NOVICAAug 13, 2025
Hello Peter, We’re truly sorry to hear about your experience and the disappointment with your purchases. We stand behind the quality of our handcrafted products and it’s clear we’ve fallen short of your expectations. This is not the experience we want our customers to have, and we would very much like the opportunity to make things right. If you’re open to it, please reach out to our Customer Care team at [email protected] so we can personally assist you and work toward a resolution. Your feedback is important to us, and we’ll be sharing your comments with our team to ensure we uphold the standards we promise. Thank you for supporting artisans, and for giving us the chance to improve. Warm regards, Robbie P.