NOVICAReviews of novica.com

I’ve had decent experiences in ordering from NOVICA and the items have been nice and just as described. My only warning is to plan in advance because some items seem to get “stuck” in the delivery process wherein I’ve received notice that a label was created but then the tracking doesn’t move at all for 1 to 2 weeks. I’m not sure the reason why but after I contact them to ask, the item/tracking seems to get moving again and the purchase arrives pretty quickly after that. They don’t explain though, just give me a new tracking link where I see progress has recently been made and the item is then actually on the way to me.

I was counting on getting a beautiful handmade teak spoon. What I got could not have been picked from an uglier piece of wood. The bowl of the spoon is made from a tree that had a huge, ugly knot that takes up most of the bowl. I can't return it, as I have already conditioned the wood in the hopes the knot would improve. Instead it just got worse. I'll just use it until I can find a wood spoon I finally like, which has proven to be difficult. I'm just terribly disappointed right now. Edit: I was promptly contacted by NOVICA about my negative review. I was offered either a refund or replacement. Assuming since I conditioned the spoons and they couldn't be returned, I gave the old ones to my mother and ordered new ones. I chose to just wait for the new spoons to see how they looked. I was delighted, of course. I couldn't be happier with the new set. I just wish I could leave pictures, because words couldn't possibly do it justice. The old, hideous spoon must have just been a glitch.

This is an update on my previous review: the customer service people were able to figure out my situation and found a way to send replacements for the broken items and those that I wouldn’t choose for myself had I had a chance to customise them before they were sent out. The boxes they use are recycled boxes, but of everything is wrapped properly and there are no super heavy pointy items like the stone obelisk in my last package, there is no issue of damage. My overall takeaway is, since people who choose to support small businesses across the world, traditional handwork and local cultures, they are also likely to be really interested in the matter, it’s is not likely the company be able to customise the boxes right even if they try hard. So if you choose to subscribe to the undiscovered box, either customise it yourself or skip a box to avoid unnecessary disappointment. People have different tastes and the company provides a wide range of products to satisfy them. Just the policy of customising it for a customer to my opinion is very risky. Unless you consider this subscription a sort of “blind donation” to the company that supports and promotes traditional artist all over the world, which is of cause a very noble goal. I would also recommend the company not to send out the box until it’s customised, even if it means that by the time a person starts customising some of the items might be out of stock, which is natural and understandable after a certain official date. ********* The items sent were not customised by me. They were literally souvenir trinkets from a street stand or so thing? I have no idea how to use any if this trash. I stated mens focus, and purchased myself textiles in the past and I get Womens jewelry and childish figurine that I am supposed to put where? Into my goodwill donation box probably. One of the figurines, the wooden one arrived broke because someone thought to put the ceramic trinkets and a wood carving together with a heavy stone obelisk wrapping it with thin paper and shoved it into a tiny box made of flimsy carton?