NorweiganReviews of norweigan.com

Very disappointed with Norwegian. My flights were cancelled in May 2020 due to Covid, I applied for a refund which was confirmed in July via email. Despite several efforts to claim the refund I still haven't received this, now it is December. Haven't heard from them at all since July despite trying to get in touch via phone and email, also via my bank who say because their payment platform uses bank transfer the payment is not covered by usual payment protection on credit / debit cards. Am still owed £482.50.

No refund. Reply after 6 months. wrote I could take it up with a 3rd party, but they wouldn't compensate regardless. Scam company

After 6 months I am still awaiting a refund from Norwegian Air for a cancelled flight back in March. I have been advised over the last 5 months that the refund is being processed. The latest update received today on contacting Norwegian's Customer Services Dept, is there was a technical error when processing the refund and I am now in a queue. This is appalling customer service especially when other airlines have refunded my cancelled flights within 2 months. Whilst I appreciate these are extraordinary times with the event of COVD, this is unacceptable and the reason I will no longer consider travelling with Norwegian for my 2-3 monthly trips to Spain.

Vi skulle have været på en dejlig ferie til Spanien. MEN der blev lavet en større ændring i vores flybilletter og vi valgte ikke at rejse. Et opkald til kunderservice og pengene var retur på min konto i løbet af en uge.

In the light of the coronavirus, I’d like to thank Norwegian for refunding me the flight they cancelled instead of giving me a voucher. I had to wait weeeks, but they are going through a lot of cancellation so if they are still around after it all, I’ll definitely fly with them.

Dårligste service Jeg har booket flybilletter direkte hos Norweigan med flyvning til Budapest. Flyet blev aflyst ca. 1 uge før planlagt flyvning den 1. april. Jeg har anmodet om at få refunderet flybilletterne og har også modtaget sagsnummer allerede den 30. marts. Men jeg har intet hørt fra Norweigan selvom det burde være nemmere når man booker direkte hos flyselskabet. Men det gælder ikke for Norweigan. Jeg har ellers været meget glad for Norweigan før, men det er sidste gang jeg bruger selskabet. Hold jer væk. Om jeg nogenside får refunderet billetprisen selvom selskabet efter lovgivningen er forpligtet er meget tvivlsomt.

Despite a number of flights that were without a problem, my last flight was a disaster and Norwegian has behaved in a despicable way and has fought me tooth and nail during the claim process. My wife had a flight from Tromsø to København. The initial flight from Tromsø to Oslo was delayed so we missed our connecting flight to København. This resulted in an overall delay of 12 hours with 2 flight changes and no information provided. To top it all off, our baggage was lost and took 7 days to recover. I filed a claim which Norwegian fought and refused to pay compensation. I am currently waiting for an outcome of another claim. I would have respected their behaviour if they admitted the mistake and paid the compensation due under EU law, however they acted unprofessionally and arrogantly and don’t deserve the 1 star that I am obliged to give. If I can help it, I will not use this airline again.

Jag måste väl säga att jag upplev far nore krångel av dessa än något anna flygbolag. Att avboka biljetter var ett mycket tidskrävanfe projekt och att jag fick återkomma flera gånger av svaret.. Ja, jag vet inte, jag ska höra med en kollega.. Jag hoppas detta var en engångsföreteelse bara.