Northernknife Reviews | Read Customer Reviews of northernknife.com

Northernknife Reviews | Read Customer Reviews of northernknife.com

Northernknife reviews

617 approved reviews, newest moderated first

Steve J.
Dec 6, 2024
Had issues with the company on shipping…
Had issues with the company on shipping so l left a one star review the company contacted me and offered a full refund if I took down the review I responded back on how soon it would be refunded they sent another email stating they couldn't do a refund they could send a free knife instead so they said let them know what knife I want and once the review I s down they would send it well I deleted the review emailed my knife choice and haven't heard from them since it's been 2days I will never do business with them again
Response from NorthernknifeDec 13, 2024
Dear Steve, I’ve checked our records, and it appears that your order was marked as delivered on 06/12, which was within 10 business days of your initial purchase. Could you please confirm if you received the package? I also want to apologize for any confusion caused by our previous communication. Our intent was to make amends, either by offering a refund or sending a free knife as a gesture of goodwill. If you’re still unhappy with the product, I’ll be more than happy to arrange a refund, or you may choose another knife from our collection at no cost to you as a way of making this right. Please let me know which option you’d prefer, and I’ll ensure everything is handled promptly. You can reach us at [email protected] for further assistance. Best regards,
Report
Gabor G.
Dec 4, 2024
I was worried as the delivery was late…
I was worried as the delivery was late a bit. Not their fault I live in the UK and it is Christmas season. I asked their help in customer service and Mary responded within 5minutes for my e-mail. Provided all the info I asked and reassured the product on the way. The customer service is TOP NOTCH! The knife is so great that in less than 30minutes cut through my finger like it was butter! Clean cut through nail and everything! Highly recommended, but please be very careful when you using it. Do not rush, get used to it and practice! I love my new knife #chefslife
Response from NorthernknifeDec 13, 2024
Dear Gabor, Thank you for sharing your experience, and for your patience during the holiday delivery rush. We’re thrilled to hear that our customer service, especially Mary’s prompt response, helped put your mind at ease. We always aim to provide top-notch support, and it’s wonderful to know we met your expectations. We’re also delighted that you’re enjoying your new knife’s sharpness and performance—just remember to handle it with caution! Your feedback and positive endorsement mean the world to us. If you ever need anything else, feel free to reach out at [email protected]. Enjoy your new kitchen companion, and have a great time perfecting your #chefslife! Best regards,
Report
T P.
Dec 2, 2024
Avoid
Avoid. Tracking and shipping is awful. States 5-10 days on their website, longer shipping time would be fine if they were honest and stated real shipping times. Missed the birthday it was for, no longer needed as had to buy something else. Total waste of time and money, not to mention the CONSTANT texts and emails!!!
Response from NorthernknifeDec 13, 2024
Dear T Peebles, I’m sorry to hear about your experience with our delivery times and the frequency of our communications. Our standard timeline is 2-5 business days for processing and 5-10 business days for shipping, but I understand it can feel too long if you were expecting it sooner. We truly apologize that the order didn’t arrive in time for your husband’s birthday. To help us better understand the situation, could you please provide your order number so we can investigate further? Once we have that information, we can either issue you a full refund or send you another knife of your choice at no additional cost. Please email us at [email protected] with your preference and details, and we’ll do our best to make this right. Thank you for your patience, and we appreciate the opportunity to earn back your trust. Best regards,
Report
Mona A.
Nov 16, 2024
These knifes are amazing
These knifes are amazing! I gave my best friend as a gift, and where amazed! Great gift for someone!
Response from NorthernknifeDec 13, 2024
Dear Mona, Thank you for such positive feedback! We’re delighted that the knives made an amazing gift for your best friend :) Best regards,
Report
Dexter W.
Nov 11, 2024
I love my Loki
I got a Loki several years ago. I was so impressed with the way it handled that I took advantage of the buy 2 get 1 free deal . I gave them to my friends and family. They were tickled to get them. They as well as me have tried to wear out this knife..... It ain't happening !!! I am so pleased with the knife. It has performed at every level. Handles great looks great. And keeps its edge
Response from NorthernknifeAug 25, 2026
Dexter, a Loki that impressed you enough years later to come back for more is the best possible verdict on a blade. Thank you for the long loyalty. — Andy @ NorthernKnife
Report
DDRackman
Oct 28, 2024
Skol to this Viking offering !!!
Take your culinary skills 2 the next level w these knives from Northernknife. A true Viking Gifts his clan their offering. Well balanced, outstanding design, customer service Gold Star. I’ve gifted these knives to several people n they said these were over the top.
Response from NorthernknifeAug 25, 2026
"A true Viking gifts his clan their offering" — we may have to steal that. Thank you for the kind words. — Andy @ NorthernKnife
Report
Dennis
Oct 21, 2024
Great knives
Great knives. Well balanced, super sharp and high quality. Superb deal and awesome company.
Response from NorthernknifeAug 25, 2026
Well balanced, sharp, and a fair deal — that is the whole promise in one line. Thank you, Dennis. — Andy @ NorthernKnife
Report
Charlie H.
Sep 2, 2024
loki knife
loki knife: I am really into different knives for different reasons. This is the best knife I have ever purchased. I love the way it fits in my large hands. The sheath is a great touch. If you're looking for a great knife this one is what you want.
Response from NorthernknifeAug 25, 2026
Charlie, coming from someone who collects blades for different reasons, "best I have ever purchased" carries real weight. Thank you. — Andy @ NorthernKnife
Report