NorthernknifeReviews of northernknife.com

Response from NorthernknifeDec 20, 2024

Dear Jared, I’m sorry you feel that way. According to our records, your order was delivered on December 18th. If you’re not satisfied with your knives, we’re willing to provide a full refund within one day of sending them back, with no additional fees. Please contact us at [email protected] so we can arrange the details and ensure your satisfaction. Best regards,

Response from NorthernknifeDec 20, 2024

Dear TG, I’m sorry to hear about the delay and the concerns it’s caused. Our processing time is typically 2-5 business days, and shipping usually takes 5-10 business days. If you placed your order on November 29th, it should still arrive in time for Christmas. Could you please provide your order number so we can check the status for you and give you a more accurate update? You can reach us at [email protected], and we’ll do everything we can to help ensure you receive your order promptly. Best regards,

Response from NorthernknifeDec 20, 2024

Dear Krista, I’m sorry for the delay and the lack of communication you’ve experienced. Our processing time is usually 2-5 business days, and shipping typically takes 5-10 business days. The holiday season has increased our workload, and we apologize for not getting back to you sooner. If you’d like to cancel your order, please send us an email at [email protected] with the subject line “cancel.” Once we receive it, I’ll expedite your full refund within one day. Thank you for your patience, and we appreciate the opportunity to make this right. Best regards,

Response from NorthernknifeDec 20, 2024

Dear Brandi, I’m sorry for the concern this delay has caused. We’ve checked our records, and your order is currently in the hands of the local postal service. You can verify this on our website’s “Track My Order” page using your email address and order number. Your package should arrive within the next few days, before Christmas. To make this right, we’ve issued a full refund for your order. Once you receive the product, please feel free to share your honest feedback here. We believe you’ll appreciate its quality when it arrives. If you have any questions, please reach out at [email protected]. We’re here to help. Best regards,

Response from NorthernknifeDec 20, 2024

Dear Nahraine, I’m sorry you feel that way. We’re a U.S.-based company located in Delaware, with all of our knives designed here in the United States. While we partner with global manufacturers to bring our designs to life, we maintain strict quality standards to ensure you receive a well-crafted product at a fair price. If you have any questions or need assistance, feel free to contact us at [email protected]. We appreciate your time and understanding. Best regards,

Response from NorthernknifeDec 20, 2024

Dear Mo, I’m sorry for the concerns you’ve experienced. Our typical timeline is 2-5 business days for processing and 5-10 business days for shipping, but during the holiday season, delays can occur due to extremely busy postal services and increased demand. Could you please provide your order number so we can check the status in more detail? If you prefer, you can email us at [email protected], and we’ll do our best to find out what’s going on and help make this right for you. Best regards,

Response from NorthernknifeDec 20, 2024

Dear Johana, I’m sorry for the delay and the uncertainty it’s caused. While we’re a U.S.-based company headquartered in Delaware, the holiday season and high demand can sometimes result in shipments coming from our global partners, which may cause unexpected delays. To make this right, we’ve issued a full refund for your order. Once the knives arrive, you’re welcome to keep them at no additional cost. All we ask is that you return here and share your honest feedback on their quality. We believe you’ll be impressed once you have them in hand. If you have any further questions or need assistance, please reach out at [email protected]. Best regards,

Response from NorthernknifeDec 20, 2024

Dear Kelly, I’m sorry to hear about the confusion with your order. Could you please provide your order number so we can take a closer look? It’s extremely unusual to be charged for three knives if you took advantage of our “buy 2 get 1 free” offer. Our system automatically applies the discount so the third knife should be free. If there was a glitch and you were mistakenly charged, I will of course refund the difference within a day. Please email us at [email protected] with your order details, and we’ll make this right for you. Best regards,