NorthernknifeReviews of northernknife.com

I ordered a Loki knife on November 26th for my new son-in-law. I kept receiving emails from Northern Knife that my knife "was on the way" (as recently as Dec 17). This morning I received another "on its way" email but when I tried clicking on what they loosely describe as "tracking" there was no tracking number to refer to (I doubt they ever shipped the knife) and there's a new icon in the little order status bar showing "order stalled", yet as of the 17th it was "shipped." How embarrassing for me that I no longer have the gift for my SIL that I know he was looking forward to receiving and must now come up with a last minute item since we are traveling to my daughter's house for the holidays. Maybe they should spend a little less money purchasing ad time on social media platforms and direct it back to actually operating the company.

I placed an order for a knife and a leather sheath on 12/12, the actual order number on the confirmation number doesn't work and have to use the one on the email subject line. This was supposed to ship 3-5 days but it has not after 8 days. And NO ONE is responding, I have contacted them through the website, email and Facebook. I have asked for a refund and cancellation and nothing. I cannot believe I fell for this. This was supposed to be a Christmas present for my husband and now I am just out of the money. This is really disheartening,

I placed two orders this month. Order # 457102 and order # 456101. 9 sheaths and 9 Loki knives. I have sent 3 emails re the orders and cannot get a response re delivery as these are Christmas gifts. Please respond. I will need to cancel these orders if no response. This was an expensive order.

Update:: we received them on 12/26. My husband is very pleased with them. I do think that they need to change their tracking and shipping method. I have seen many who ordered before me who have yet to receive theirs. Ordered a set on December 3 for a Christmas gift. The tracking after shipping said 5 days, then 12 and now it’s 14. I have contacted customer service. At this point I would like my money back. As of today tracking says held in customs, but why? Below you will find my tracking. This is crazy . In Transit GLENDALE HEIGHTS, IL 60139,-> Your item departed a shipping partner facility at 7:53 pm on December 23, 2024 in GLENDALE HEIGHTS, IL 60139. A delivery date will be provided when USPS receives the package. 23 Dec, 2024 19:53:00 GLENDALE HEIGHTS, IL 60139,-> Your item arrived at a shipping partner facility at 2:37 pm on December 23, 2024 in GLENDALE HEIGHTS, IL 60139. A delivery date will be provided when USPS receives the package. 23 Dec, 2024 14:37:00 It has been handed over to the postal service. 20 Dec, 2024 06:45:47 Customs clearance to release 18 Dec, 2024 21:45:11 Arrived at destination airport 17 Dec, 2024 06:17:39 Departed from airport of Origin 15 Dec, 2024 20:41:56 clearance completed 15 Dec, 2024 19:32:19 Arriving at the departure airport in the process of arranging 15 Dec, 2024 12:40:51 Leave the warehouse 15 Dec, 2024 08:05:11 Master Airway Bill Number Received 15 Dec, 2024 06:39:02 Warehouse scanning bagging 12 Dec, 2024 11:26:00 CHICAGO, IL 60666,Departed Shipping Partner Facility, USPS Awaiting Item -> Your item departed a shipping partner facility at 4:09 am on December 7, 2024 in CHICAGO, IL 60666. A delivery date will be provided when USPS receives the package. 7 Dec, 2024 04:09:00 CHICAGO, IL 60666,Arrived Shipping Partner Facility, USPS Awaiting Item 7 Dec, 2024 03:09:00 CHICAGO, IL 60666,Picked Up By Shipping Partner, USPS Awaiting Item 7 Dec, 2024 02:09:00 The electronic information of the goods has been received 6 Dec, 2024 22:09:54 CHICAGO;IL;60666,Departed Shipping Partner Facility, USPS Awaiting Item CHICAGO IL 60666 6 Dec, 2024 14:09:00 CHICAGO,IL 60666,Departed Shipping Partner Facility, USPS Awaiting Item 6 Dec, 2024 14:09:00 CHICAGO,Arrived Shipping Partner Facility, USPS Awaiting Item CHICAGO IL 60666 6 Dec, 2024 13:09:00 CHICAGO,IL 60666,Arrived Shipping Partner Facility, USPS Awaiting Item 6 Dec, 2024 13:09:00 CHICAGO,IL 60666,Picked Up By Shipping Partner, USPS Awaiting Item 6 Dec, 2024 12:09:00 CHICAGO,Picked Up By Shipping Partner, USPS Awaiting Item CHICAGO IL 60666 6 Dec, 2024 12:09:00 Shipping Label Created, USPS Awaiting Item 6 Dec, 2024 08:09:00

Like so many other customers, I made an order from NorthernKnife in November 2024 and as of December 19, 2024 I am still waiting for my purchase. Their tracking system is terrible, and emails to the company go unanswered. I even tried to call the phone number listed in their corporate records, and it goes directly to voicemail, where the mailbox is full. Feels like a scam to me. Avoid this company at all costs. ETA: Northern Knife is very responsive to negative reviews but not at all responsive to multiple requests for contact through their website. Even the response they posted to this review is bereft of any specific information to reassure a customer who paid a lot of money for their product that it will actually ever arrive. Edit #2 - The knife finally arrived four days after Christmas, and had been shipped from China to Southern California per the first shipping label, then from Southern California to me in Northern California per a label placed over the one from China. After repeated demands, and offers to refund part of what I paid for the knife, Northern Knife gave me a full refund and allowed me to keep the knife, which I do not need since I bought a replacement gift for the recipient that I planned to give the knife to for Christmas. I honestly do not even want this knife, but they don't want it back. Terrible experience, all-around.

Adding to the disappointment thread.... Ordered Loki knife + sheath + sharpener 12/10/2024...using the tracking number provided after ordering still shows no tracking info available. Sent e-mail thru their "contact us" system yesterday with no response thus far. People are saying this is a cheap Chinese company, which isn't reflected anywhere on their website or ordering platform. Also, order number in subject of e-mail is different than in the message body...subject line order number gives "We are preparing your order for dispatch"....thanks ISIS

Ordered 3 Loki knives with 3 sheaths on Black Friday, Nov. 29, 2024 it is now Dec.19. Have emailed Northern Knife several times about getting my USPS tracking number to no avail. Their customer service is absolutely useless. I've asked specific questions as to where my order is, even so far as what STATE it's in and have gotten these canned responses to "rest assured my order is on its way". So gd frustrating! This morning, I've left yet more emails on their site and shopify to try to get my USPS tracking number because their tracking on the Northern Knife site is a lie in my humble opinion. I'm definitely feeling like THIS IS A SCAM. DO NOT ORDER FROM NORTHERN KNIFE unless you want to lose your money!

Don’t buy from this company. I made an order on 11/29/24 and still haven’t received my package. I emailed them twice and they respond with the same message with no legit tracking. Stay away!