Norelie UKIt is Already the Choice of Thousands of PeopleOriginally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier.This journey is just beginning. Every day we work on new, fun products and to improve our services.
Norelie UK (norelie-uk.com) has 372 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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372 approved reviews, newest moderated first
Dianne T.
Kept informed on status of delivery with frequent emails to resolve the issue I had.
Response from Norelie UKMay 21, 2026
Thank you so much for taking the time to share your feedback! We’re really glad to hear that you felt well informed throughout the delivery process and that our updates helped keep everything clear and reassuring for you. Your kind words mean a lot to our team, and we truly appreciate your support.
Val
This firm & their staff are absolutely amazing, I inadvertently ordered the wrong size, so I reached out to their customer services, to see if it was possible to return the items & request a replacement in a smaller size. I received a response from Ana, very quickly advising that a smaller size will be sent out but also that I did not need to return the items but could give them away to a friend or other. I felt that this was a generous offer on behalf of the company. I would also confirm their goods are well made & of good quality.
Response from Norelie UKMay 12, 2026
Thank you so much for taking the time to share your experience. We’re really glad to hear our team was able to help quickly and sort out the size issue for you. It’s great to know you were happy with the solution and that the replacement process was smooth. We also truly appreciate your kind words about the quality of our products — that means a lot to us.
FERNS A.
I placed an incorrect order I contacted the service within 30 minutes having realised this. I received an email saying it would be looked into. I paid for quick shipping. They have arrived today 8 working days after.
Response from Norelie UKMay 12, 2026
Thank you very much for taking the time to leave your feedback. We truly appreciate your support and the opportunity to assist you. Your input is valuable to us and helps us continue improving our service and customer experience.
Jan
The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in a bashed up box with a generic label on. I’ve been offered a 30% refund, then a 50% and now a 60% refund, it gets higher each time I contact them. To get a full refund I need to post to Ohio USA (quite costly) and I’m unsure if I’d get my money back then. Avoid! Such a scam!
Response from Norelie UKApr 20, 2026
We’re really sorry to hear about your experience, and we completely understand how disappointing this must have been. This is certainly not the impression we want to leave, and your feedback has been taken very seriously. Our team will be reaching out to you directly to review your case in detail and work toward a resolution that feels fair and worthwhile for you. Our goal is to make this right in a way that’s straightforward and beneficial on your end, without adding any further inconvenience. We truly appreciate you bringing this to our attention and giving us the opportunity to improve your experience.
MRSTRACYANDERSON
I ordered the wrong colour of my item I contacted customer service right away they instantly responded corrected my error and were very helpful
Response from Norelie UKApr 20, 2026
Thank you so much for sharing your experience! We’re really glad you reached out to our customer service team right away and that we were able to quickly fix the color for you. Mistakes happen, and it’s always our goal to make things right as smoothly and stress-free as possible. If you ever need anything else, we’re always here to help. Enjoy your item!
Brenda D.
Excellent service prompt reply very friendly would use them again
Response from Norelie UKApr 3, 2026
Thank you so much for your kind words! We're really glad to hear you had a great experience with our service and support team. Providing prompt and friendly assistance is what we strive for, so it means a lot to know we got it right. We truly appreciate your support and look forward to serving you again in the future!
LISA M.
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help from this company are second to none too! Buy with confidence. Step into pain free walking!
Response from Norelie UKMar 26, 2026
Thank you so much for sharing your experience! We’re thrilled to hear that the insoles have made such a positive difference for your plantar fasciitis, especially when other solutions didn’t work. Knowing that they’ve been life-changing for you and that our customer care met your expectations means the world to us. Your recommendation and encouragement to “buy with confidence” will surely help others who are looking for relief. We’re grateful for your trust and support, and we’re so glad you can now enjoy pain-free walking!
Jackie S.
Strongly recommend these insoles! Walking is much more comfortable now as they absorb the impact on my knees so well (I have a bit of arthritis in my knees). Fit well in all my footwear (Best to remove existing insole first before putting them in)
Response from Norelie UKMar 23, 2026
Thank you so much for your kind words and recommendation! We’re delighted to hear that the insoles are making walking more comfortable for you and helping to ease the impact on your knees. It’s great to know they fit well across your footwear and that the tip about removing the existing insole first was helpful. Your feedback means a lot to us and will surely help others too.