Norelie UKReviews of norelie-uk.com

I took advantage of their black Friday offer and ordered 2+2 free pairs of insoles. Sadly the wrong size was delivered, so I emailed them. Their response was very rapid, saying they'd post out the correct size and I didn't need to return those sent in error. Just waiting for the new ones to get here now. Great customer service to date, and looking forward to testing the insoles.

I have bought from Norelie previously but I put in an order two weeks ago and on checking my order I saw that I hadn’t selected the correct size… however on receiving my panic email a lovely lady called Karen replied and assured me that she would deal with it….. and she did ⭐️ I highly recommend this company for the quality but especially for the excellent customer service

Awful product, with a fake returns policy, asking you to return to the US at your cost. Absolute SCAM. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. After many emails dealing with their "product support" offered a 60% refund despite the no quibble refund they offer when you purchase whatever garbage they are selling. Dreadful way to behave.. Do Not buy anything from these Scammers.

Excellent customer service from Karen. I ordered the wrong size of Comfysoles and realised as soon as the order was placed. I emailed them immediately and within 24 hours had a reply from Karen, advising the order had been amended and the correct size sent out, these have subsequently been received 🙂

There was an error when ordering and only picked up once the order was paid for I immediately emailed the Support Department and had a wonderful email back from Cherry to say they had ammended the order to the correct sizes required and would be shipping soon That's what I call efficient and amazing customer service Thank you so much Steve

Delighted with the norelie Redrevive wand and the service fom Cherry in Customer service. delivered in time and with great help and a rapid response from customer support. Thanks so much

Like other reviewers, I initially ordered the wrong size of Comfyfit insoles by mistake (I selected the correct size but changed the order quantity at the last minute and didn't realise the system then defaults to the smallest size!). I realised immediately and while there is only a 24 hour window to change your order (and it was a Friday night!), Roxanne and Cherry could not have been more helpful in getting the order amended to send me the correct size, keeping me updated until they arrived. The Comfysoles have made such a huge difference, they fit within existing footwear without having to go up a shoe size and have made such a difference already. THANK YOU!!

I initially ordered the wrong size of Norelie insoles, but the customer service was excellent! Cherry, the advisor, was very helpful and arranged a replacement without needing me to return the original pair. Communication was quick and friendly, and the new insoles fit perfectly. Great experience overall — highly recommend!