It is Already the Choice of Thousands of PeopleOriginally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier.This journey is just beginning. Every day we work on new, fun products and to improve our services.
Norelie UK (norelie-uk.com) has 372 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
norelie-uk.com
Website
norelie-uk.com
Category
Wellness & Spa
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I had been suffering with swollen, tingling and some kind of vibration of my feet for years. I bought some circulation socks but these were a bit tight so I did not wear them often. When I saw these advertised I thought I must try them. I bought and have worn these daily for about one month. I have experienced great relief from my symptoms.
Thanks.
Response from Norelie UKSep 3, 2024
Hi,
Thank you so much for your wonderful feedback. We’re thrilled to hear that our socks have provided you with the relief you’ve been seeking. It’s great to know that wearing them daily has made a significant difference for you.
If you have any more questions or need further assistance, please feel free to reach out.
VL
Vivien L.
Good, effective, comfortable knee support
I am very pleased with the Noralie Aktivlife 2.0 compression sleeve knee support strap. Although, the first one I received broke within 6 hours of wearing the product(the side support splines snapped. I then contacted Noralie who straightaway agreed a replacement, free of charge. I have now been regularly wearing the replacement and it does work by providing all around knee support, making walking much more comfortable. My only criticism is the optional, 'skip the line' carriage charge(£3.99) which is offered to reduce the 5-12 working days delivery by half. Both the first and second deliveries arrived after 10 days despite paying the extra 'skip the line'.
Response from Norelie UKSep 3, 2024
Hi,
Thank you for your detailed feedback and for sharing your experience with the Norelie Aktivlife 2.0 knee support. We're delighted to hear that the replacement has been effective and comfortable for you.
We also appreciate your comments regarding the delivery time. I will forward your feedback about the 'skip the line' shipping option to our courier team to ensure that we address this issue and improve our service in the future.
If you have any further questions or need assistance, please don't hesitate to reach out.
MJ
Mrs J.
Added comfort to my walking boots
I used the insoles in my walking boots and for the first time had a totally comfortable walk.
Response from Norelie UKSep 3, 2024
Hi,
Thank you for sharing your wonderful feedback! We're thrilled to hear that the insoles provided you with a comfortable walking experience. Your satisfaction is our top priority, and it's great to know that our product is making a positive difference for you.
If you have any more questions or need further assistance, please feel free to reach out.
JW
Jan W.
Do not trust this company!
I received the Comfy innersoles on 6.7.24, I was disappointed with quality and emailed Customer Services to request a refund.
Their refund policy on website states " If you are not absolutely thrilled with your Comfyinner soles we don't want your money. No hassles, no questions asked"
I am now emailing Customer Services, they initially apologised and gave me a choice of selecting one of a choice if two of their other products - I declined. They have advised they don't want the innersoles returning but they will only give me a 30%refund.
I declined requesting a full refund as their website states, they then offered me a 50% refund.
I have raised a case on PayPal, reporting the company for their behaviour, this is ongoing. Apparently Norelie have until 18.9.24 to respond.
I have emailed again today requesting a full refund for £19.99, I dont expect them to refund the £3.99 I paid for p&p, I have offered to return the innersoles, in my opinion they are not fit for purpose.
I did post review on Norelie F in error, the company responded on Trustpilot promptly but did not contact me to inform me that my review should have been entered against Norelie UK. I have raised this with Trustpilot, requesting that they delelete the review on Norelie F, - slow process... No action by Trustpilot yet.
I can see getting my money refunded is going to be a long drawn out process, I will prevail but I shouldn't have to keep requesting a refund.
Response from Norelie UKSep 3, 2024
Hello,
I sincerely apologize for the frustration and inconvenience you've experienced with your order. We understand how disappointing this situation has been, especially when our stated policy did not align with your experience. This is not the level of service we aim to provide, and I regret that this misunderstanding has occurred.
We are committed to resolving this issue for you promptly. Please provide your order details, and we will ensure that a member of our team contacts you directly to address this matter and provide the resolution you deserve.
Your feedback is very important to us, and we will make sure it is noted to improve our service and policies moving forward.
Thank you for your patience, and we hope to resolve this for you as soon as possible.
DT
Di T.
Great service from Fab and a wonderful product
I have experienced discomfort recently when walking (which I love) and I saw an advertisement for Norelie ComfySole orthopaedic inserts. They arrived quickly and I am thrilled with the benefits they provide. In fact, (thanks to the assistance from the lovely Fab), I have just ordered another set! This is a wonderful product and I highly recommend them. Thank you Norelie xx
Response from Norelie UKSep 2, 2024
Hi,
Thank you so much for your wonderful feedback! I’m delighted to hear that the Norelie ComfySole orthopedic inserts are providing you with the comfort you were looking for and that you’re thrilled with the benefits.
It’s fantastic to know that Fab’s assistance was helpful and that you’ve decided to order another set. We truly appreciate your recommendation and your kind words.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your support!
MW
Mr William M.
I ordered some support socks which…
I ordered some support socks which took 2 weeks to get which when arrived were not big enough even though I had ordered XL.When I informed the agent who clearly wasn't in the UK said they would send out a bigger pair , 3 weeks later still awaiting. I have called support line again and have waited 10-15mins then it cut off. My advice to anyone thinking of ordering from this company is don't or if you do hope they get it right first time as their customer support is shocking.
Response from Norelie UKSep 2, 2024
Hi,
I am truly sorry to hear about the difficulties you’ve experienced with your order and the delay in receiving the correct size of support socks. I understand your frustration and sincerely apologize for the inconvenience caused.
We are currently investigating what happened with your order and the delay in sending the replacement. Please know that we are taking your feedback seriously and are committed to addressing the issues you’ve encountered.
We will ensure that we contact you directly to resolve this matter promptly. Your satisfaction is important to us, and we appreciate your patience as we work to make things right.
Thank you for bringing this to our attention. If you have any further concerns or questions, please do not hesitate to reach out.
SB
Stuart B.
Arrived rapidly and fit well
Arrived rapidly and fit well. Await to see if they help my bunion, but certainly comfortable.
Response from Norelie UKSep 2, 2024
Dear Stuart,
Thank you for your feedback! We're glad to hear that your order arrived quickly and fits well. We're hopeful that our product will provide the comfort and relief you're looking for with your bunion. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Norelie
LM
Lee Meng C.
Product is good but still haven’t have…
Product is good but still haven’t have any improvement with my bunion yet.
Response from Norelie UKSep 2, 2024
Dear Lee,
Thank you for your feedback. We're glad to hear that you're satisfied with the product's quality, though we understand your concern about not seeing improvement with your bunion yet. Some products may take a bit more time to show results, but your comfort is important to us. Please continue using the product, and if you have any questions or need further assistance, we're here to help.
Best regards,
Norelie
