Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

372 approved reviews, newest moderated first

Erica C.
Nov 21, 2024
Fab was FAB
Fab was FAB! he went the extra mile to accommodate my requirements, which could not be done on line. We need more Fab’s - polite and understanding.
Response from Norelie UKNov 21, 2024
Hi, Thank you so much for your wonderful feedback! We’re thrilled to hear that Fab was able to go the extra mile to meet your needs. We’ll be sure to pass along your kind words to him, as it’s always great to hear when our team members make a positive impact. We appreciate your support and look forward to assisting you again in the future.
Report
Mrs H B.
Nov 20, 2024
At last! support for fallen arches
For quite a while I have been trying to find insoles to help alleviate pain along the top of my insteps caused by slightly fallen arches . None helped but the insoles bought from you brought instant relief z. No pain at all even after a long walk. ! Thank you so much . I will be ordering some more .
Response from Norelie UKNov 20, 2024
Hi, Thank you so much for your kind words! We're absolutely thrilled to hear that the insoles have provided you with the relief you've been looking for. It’s great to know that you can enjoy your walks without any pain now. We’re grateful for your trust in us, and we look forward to your next order. If you need any assistance with choosing more insoles or anything else, please don’t hesitate to reach out.
Report
Mr C.
Nov 19, 2024
Polite and helpful
During my purchase I had pleasure of receiving services of Fabion who was very polite and helpful
Response from Norelie UKNov 20, 2024
Hi, Thank you for sharing your positive experience! We are so glad to hear that Fabion was able to assist you and provide helpful and polite service. We will be sure to pass on your kind words to him. If you need any further assistance, please don’t hesitate to reach out. We’re here to help!
Report
Lady
Nov 19, 2024
SCAM..No stars..need refund
SCAM..No stars... flimsy, very very uncomfortable - molded arches in wrong place for me. SCAM Part is says 'corrects bunions'.. rubbish, it's just an insole. Should not be allowed to advertise. I d like a refund but worried as company based in US (despite Uk website).. no faith in Customer Service.
Report
Armando
Nov 19, 2024
Poor and unacceptable behaviour from…
Poor and unacceptable behaviour from Norelie UK I placed an order 28893 November 1 and after long waiting time and exchange the emails and telephone calls with Norelie UK and the items finally arrived on November 13 and then I asked them to provide a full information to return theses items which are useless and unfortunately they are reluctant to provide information and since they not willing to refund the money and keep on offering me extra things to keep the items… My experience dealing with Chinese business are excellent but no with Norelie I truly believe that Norelie is a group of the con artists than a Business… Poor customer service and lack of communication… All I want is a full refund and they can keep items for themselves…Hopefully PayPal will accept my request and proceed with full refund
Response from Norelie UKNov 19, 2024
Hi, I sincerely apologize for the experience you've had with Norelie UK. I understand how frustrating it must be to deal with delays, miscommunication, and the lack of support when seeking a refund. This is certainly not the level of service we strive to provide. Please know that we take your feedback seriously. We are committed to resolving this matter to your satisfaction, and we will reach out to you directly once we have your information to ensure the issue is addressed. Your concerns are important to us, and we will work to find the right resolution. Again, I apologize for the inconvenience caused, and I appreciate your patience as we work through this.
Report
Grace
Nov 15, 2024
Emails not working and duff information!
On placing an order I received an email saying that my order can be updated in the first 24 hours of placing it - but they are now saying it can't. Also the email it says to reply to doesn't allow replies! My change was 30 mins after placing the order - would have been sooner if their email had worked. I only wanted a bigger size to use in my running shoes. Not great service for a new customer!😡 Won't be recommending to all my running friends!
Response from Norelie UKNov 16, 2024
Hi, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration caused by the difficulty in updating your order and the issues with our email reply system. We understand how important it is to make changes quickly, especially when it comes to sizing for running shoes, and we are sorry that this wasn't possible in your case. We have taken note of your feedback and will use it to improve our communication and order management systems. Rest assured, once we have your updated information, we will contact you directly to resolve this issue as quickly as possible. We truly value you as a customer, and we regret that this experience has left you disappointed. We appreciate your patience and hope we can make this right.
Report
Rosemary H.
Nov 14, 2024
Feel a lot straighter in these but s…
Feel a lot straighter in these but s bit thick for some of my shoes
Response from Norelie UKNov 15, 2024
Hi, Thank you for sharing your feedback! We're glad to hear that you feel straighter in the insoles. We also appreciate your note about the thickness, and we'll be sure to take that into consideration for future improvements. If you need any further assistance or have any other concerns, feel free to reach out!
Report
Charles B.
Nov 10, 2024
Very happy with my in souls easy to fit…
Very happy with my in souls easy to fit and I don't really know I have them my feel great Charlie B
Response from Norelie UKNov 11, 2024
Hi Charles, Thanks so much for sharing your feedback! We're thrilled to hear that you're happy with your insoles and that they fit comfortably – that's exactly what we aim for! If you ever need anything else or have more questions, feel free to reach out. We're here to help! Thanks again, Norelie
Report